Patient Account Services Supervisor

2 weeks ago


Camp Hill, Pennsylvania, United States Select Medical Full time

Position Overview:

As a Patient Account Services Supervisor, you will play a pivotal role in enhancing our customer service operations.

Compensation: Starting at $17.50 per hour

Why Choose Select Medical?

We prioritize your professional development and well-being:

  • Opportunities for career progression
  • Competitive salary, benefits, and paid time off
  • Referral bonus eligibility
  • Comprehensive orientation program
  • Collaborative team environment

Key Responsibilities:

  1. Guide and mentor Customer Service Representatives in alignment with organizational goals.
  2. Collaborate with management to recommend coaching and support for enhanced performance.
  3. Maintain comprehensive knowledge of all operational processes within the Customer Service Team, ensuring effective communication and training on policies established by leadership.
  4. Enforce adherence to established policies and procedures.
  5. Oversee pre-collections and collections activities across all service lines.
  6. Manage scheduling and distribution of statements for various business lines.
  7. Delegate returned patient correspondence and reports to Customer Service staff.
  8. Compile monthly reports and data analytics for performance review.
  9. Handle incoming calls with professionalism, logging and directing them as per departmental guidelines.
  10. Process incoming mail in accordance with departmental protocols.
  11. Understand insurance and patient obligations related to account balances and billing.
  12. Address patient inquiries effectively, escalating unresolved issues to appropriate team members.
  13. Document all communications related to patient accounts in the billing system.
  14. Assist other departments and staff as necessary to resolve patient account inquiries.
  15. Provide timely feedback to relevant staff regarding changes in billing information.
  16. Perform additional duties and projects as assigned.
  17. Adhere to HIPAA regulations as defined by the Compliance Department.
  18. Utilize various databases to assist patients and support operational projects.

Qualifications:

Required:

  • High School Diploma or equivalent; some college education preferred.
  • At least 1 year of experience in a customer service leadership role.

Preferred:

  • Previous supervisory or leadership experience.
  • Strong problem-solving abilities.
  • Proficient in computer applications, including Microsoft Office Suite and Adobe.
  • Ability to manage multiple software applications simultaneously.
  • Project management skills.
  • Capacity to work independently with minimal supervision.
  • Excellent communication skills, both verbal and written, with the ability to convey complex information clearly.
  • Experience in implementing process improvements.

Additional Benefits:

  • Comprehensive paid orientation program.
  • Paid Time Off (PTO) and Extended Illness Days (EID).
  • Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
  • 401(k) retirement plan with company match.
  • No weekend work required.

Work Environment:

  • Office setting.
  • Extended periods of sitting.
  • Ability to lift up to 35 lbs.

Select Medical is dedicated to fostering a diverse workforce and is an equal opportunity employer. We welcome qualified applicants and ensure equitable treatment of employees without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected by law.



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