Orthodontic Care Coordinator

2 weeks ago

New Richmond, Wisconsin, United States Prairie Grove Orthodontics Full time

Position Title: Orthodontic Treatment Coordinator

Equal Opportunity Employer: We are committed to providing equal employment opportunities to all qualified candidates without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About Us:
At Prairie Grove Orthodontics, we are dedicated to delivering exceptional orthodontic care and creating positive experiences that result in healthy, confident smiles for our patients and the community. Our success relies on a team of skilled and passionate individuals who embody teamwork, compassion, integrity, knowledge, gratitude, and enjoyment in their work. We appreciate the diverse skills and perspectives each team member contributes and are committed to fostering both professional and personal growth.

Role Overview:
The Treatment Coordinator plays a vital role in collaborating with the Orthodontist to develop patient treatment plans and coordinate the sequence of care. All Treatment Coordinators undergo comprehensive training, including initial sales training and ongoing coaching. Successful team members demonstrate empathy, confidence, and enthusiasm for positively impacting patients' lives.

Key Responsibilities:

  • Act as the initial point of contact for prospective patients and their families seeking information about our orthodontic services.
  • Prepare patients for examinations and follow-up evaluations.
  • Assist the Orthodontist by presenting diagnostic records to facilitate the creation of effective treatment plans.
  • Educate prospective patients about our services and how they stand out from competitors.
  • Demonstrate empathy and compassion while guiding prospective patients toward making informed decisions about their care.
  • Provide patients and their families with essential orthodontic care instructions, health education, and dietary recommendations.
  • Create a welcoming atmosphere to ensure patients feel comfortable and valued.
  • Coordinate necessary appointments with specialty dental clinics and keep general dentists informed about treatment plans.
  • Advocate for prospective patients to encourage them to take the next steps in their treatment journey.
  • Exhibit confidence and expertise in addressing common concerns regarding costs and other patient objections.
  • Represent Prairie Grove Orthodontics' core values at all times: Compassion, Knowledge, Teamwork, Integrity, Fun, Gratitude, and Commitment.
Position Details:
  • Employment Type: Full-Time
  • Work Schedule: Monday - Friday, 4-5 days per week
  • Working Hours: 7:20 AM - 5:00 PM
  • Work-Life Balance: No evenings, weekends, or holidays required
  • Compensation: Competitive wage range of $22 - $28, based on experience
  • Travel: Required travel to various locations within the service area
  • Benefits: Comprehensive pay and benefits package
Candidate Qualifications:
  • Minimum of 2 years of successful experience in customer-facing or consultative sales roles is preferred.
  • Experience in dental or healthcare fields, or roles requiring high levels of empathy, is advantageous.
  • Ability to build rapport and communicate effectively.
  • Strong interpersonal, verbal, and written communication skills.
  • Self-motivated with a proactive approach.
  • Proficient in computer applications and capable of multitasking.
  • Familiarity with Cloud9 software is a plus.
  • Open to receiving coaching and guidance.
  • Detail-oriented with strong organizational and time management skills.
  • Able to work independently and collaboratively within a team environment.
About Our Organization:
Our mission is to provide the highest quality orthodontic care in a friendly and welcoming environment, approaching our patients, team, and community with integrity and compassion. We recognize the privilege of caring for our patients and the significant impact we can have on their lives and overall health. Through extraordinary teamwork, we strive to make our patients lifelong advocates for their dental health by earning their trust, enhancing their confidence, and empowering them to take an active role in their oral health.

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