Insurance Customer Service Representative
17 hours ago
As an Insurance Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries and resolving issues related to insurance policies. Your duties will include processing policy changes and updates, handling incoming and outgoing phone calls, and maintaining accurate and organized customer files. You will also be responsible for preparing and processing insurance quotes and applications, collaborating with team members to achieve office goals, and promoting and cross-selling insurance products and services. Additionally, you will assist with claims processing and follow-up, and maintain a professional and friendly demeanor at all times. You will be required to stay updated on insurance industry trends and regulations, and attend training sessions and meetings as needed.
Key Responsibilities:
- Provide exceptional customer service
- Process policy changes and updates
- Handle incoming and outgoing phone calls
- Maintain accurate and organized customer files
- Prepare and process insurance quotes and applications
- Collaborate with team members
- Assist with claims processing and follow-up
Requirements:
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Knowledge of insurance industry trends and regulations
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