Field Technician

2 days ago

Richmond, Virginia, United States T2 Systems Full time
Job Overview

The Field Technician - Embedded Systems position is a critical role within T2 Systems, responsible for ensuring the successful implementation and ongoing support of PARCS hardware and software for a large customer in Richmond, VA.

Key Responsibilities
  • Collaborate with internal and external stakeholders to plan and execute T2 PARCS installations, providing proactive advice and education on project risks.
  • Configure solutions for staging and acceptance testing, assisting in project solution testing and customer approval.
  • Work closely with Sales Engineers and Project Managers to understand project deliverables and system designs, performing installation and implementation tasks as required.
  • Provide onsite hardware installation and support, inspecting on-site activities of 3rd parties and offering guidance based on solution knowledge and expertise.
  • Offer high-quality onsite and remote technical support and troubleshooting assistance for T2 and 3rd party software and hardware, providing feedback and knowledge to improve the customer experience.
  • Develop and maintain documentation for installation and support of T2 PARCS software and hardware, reviewing and contributing to self-service documentation and other knowledge-oriented sources.
  • Maintain expertise in T2 PARCS software and supported hardware, researching and evaluating competitive solutions, and relaying direct feedback from customers to improve product functionality and competitiveness.
  • Stay up-to-date with information technology skills, including familiarity with computer hardware, operating systems, databases, scripts, firewalls, networking, communication methods, and rapidly learn software product installation, configuration, and operational characteristics.
  • Maintain a professional and appropriate appearance and demeanor when working with customers and partners.
Qualifications
  • 3-10 years' experience as a service technician in the Manufacturing/Electronics/Parking or Transportation industry.
  • Experience in software/firmware environment preferred.
  • Extensive knowledge of T2's software products, services, and processes, as well as various operating systems, software products, and the parking industry.
  • Strong time management skills, ability to work well in a cross-functional environment, and ability to maintain a positive attitude and enthusiasm.
  • Ability to read, analyze, and interpret financial reports, business, professional, and technical documents, and respond to common inquiries or complaints from customers and staff.
  • Strong ability to effectively present information and respond to questions from prospects, customers, management, and staff, and ability to calculate figures and amounts such as discounts and percentages.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions, and interpret an extensive variety of instructions and deal with several abstract and concrete variables.
  • Ability to prioritize tasks and tactfully negotiate priority with end users, work under deadline pressure, and extra hours if needed, and work independently as well as part of a team.

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