Field Service Technician

15 hours ago


Richmond, Virginia, United States NCR VOYIX Full time
About NCR VOYIX

NCR VOYIX is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

Job Title: Field Service Technician

We are seeking a skilled Field Service Technician to join our services support team. As a Field Service Technician, you will be responsible for providing exceptional customer service and resolving technical issues on-site in your assigned territory.

Key Responsibilities:
  • Respond to customer installation, maintenance, and service calls promptly and effectively
  • Servicing electromechanical equipment like ATMs and self-checkout systems within an assigned territory
  • Overseeing hardware maintenance, installation, network management, multi-vendor maintenance, and software support
  • Utilizing technical skills on products like peripherals, large system printers, plotters, enterprise-level servers, communications equipment, networks, and item processing sorters
  • Performing maintenance, repair, and system overhauls
  • Managing network faults and traffic, configuration, security, and remote system access
  • Capturing customer information to complete invoicing
  • Logging all customer calls and activity and tracking all expenses incurred in the delivery of services
Requirements:
  • Knowledge of systems architecture, database management systems, and network/system management
  • Familiarity with large servers, mainframe computers, and imaging software
  • A+ Certification, CompTIA, N+ Certification, PC skills, basic electronic skills, and some specific hardware and operating system familiarity
  • Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000
  • Local candidates strongly preferred
  • High School Diploma or GED (Associate Degree or higher preferred)
  • Must be authorized to work in the U.S.
  • Must be at least 21 years of age
  • Must have a valid driver's license and driving record that satisfies NCR fleet requirements
What We Offer:
  • 7 Paid holidays
  • Paid vacation
  • 6 Paid floating holidays
  • 401K savings and retirement plan
  • Medical insurance available immediately

We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.



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