Field Service Technician
15 hours ago
NCR VOYIX is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
Job Title: Field Service TechnicianWe are seeking a skilled Field Service Technician to join our services support team. As a Field Service Technician, you will be responsible for providing exceptional customer service and resolving technical issues on-site in your assigned territory.
Key Responsibilities:- Respond to customer installation, maintenance, and service calls promptly and effectively
- Servicing electromechanical equipment like ATMs and self-checkout systems within an assigned territory
- Overseeing hardware maintenance, installation, network management, multi-vendor maintenance, and software support
- Utilizing technical skills on products like peripherals, large system printers, plotters, enterprise-level servers, communications equipment, networks, and item processing sorters
- Performing maintenance, repair, and system overhauls
- Managing network faults and traffic, configuration, security, and remote system access
- Capturing customer information to complete invoicing
- Logging all customer calls and activity and tracking all expenses incurred in the delivery of services
- Knowledge of systems architecture, database management systems, and network/system management
- Familiarity with large servers, mainframe computers, and imaging software
- A+ Certification, CompTIA, N+ Certification, PC skills, basic electronic skills, and some specific hardware and operating system familiarity
- Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000
- Local candidates strongly preferred
- High School Diploma or GED (Associate Degree or higher preferred)
- Must be authorized to work in the U.S.
- Must be at least 21 years of age
- Must have a valid driver's license and driving record that satisfies NCR fleet requirements
- 7 Paid holidays
- Paid vacation
- 6 Paid floating holidays
- 401K savings and retirement plan
- Medical insurance available immediately
We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.
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