Service Coordinator

2 weeks ago


Santa Rosa, California, United States Hansel Automotive Group Full time
Job Summary

Hansel Automotive Group is seeking a highly skilled Service Coordinator to join our team in Santa Rosa. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities
  • Provide warm and welcoming greetings to customers upon arrival
  • Manage multiple phone lines and respond to customer inquiries in a timely and professional manner
  • Prepare and complete service documents as required
  • Coordinate service appointments and make follow-up calls to ensure customer satisfaction
  • Assist in maintaining the service loaner fleet and ensuring it is properly maintained
  • Embody the highest level of hospitality and professionalism in every interaction
  • Work effectively in a fast-paced environment and adapt to changing priorities
Requirements
  • Previous experience in a service or phone-related role within a dealership is highly desirable
  • Proven ability to manage multiple phone lines and respond to high-pressure situations
  • Excellent communication and interpersonal skills
  • Ability to work well in a team environment and maintain a positive attitude
  • Reliability and punctuality are essential
  • Pass a drug test and background check
  • Proficiency in computerized tracking systems
  • Commitment to delivering exceptional customer service and exceeding expectations
What We Offer
  • A competitive hourly rate with opportunities for advancement
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401-K plan with employer contributions
  • Flexible spending plans and employee discounts on vehicles, service, and parts


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