Service Coordinator

4 weeks ago


Santa Rosa, California, United States Hansel Automotive Group Full time
Service Coordinator Opportunity

Hansel Automotive Group is seeking a highly skilled Service Coordinator to join our team in Santa Rosa.

Key Responsibilities:

  • Provide exceptional customer service by greeting customers with a smile and answering phone calls in a timely manner.
  • Manage service appointments, create follow-up calls, and assist in maintaining the service loaner fleet.
  • Collaborate with the service team to ensure seamless customer experiences.
  • Utilize computerized tracking systems to streamline processes and improve efficiency.

Requirements:

  • Previous experience in a service or phone-related role within a dealership is highly valued.
  • Multiple-line telephone experience and ability to manage high-stress calls are essential.
  • Strong communication and interpersonal skills, with a focus on professionalism and reliability.
  • Able to work well in a fast-paced environment and embody hospitality in every interaction.

Benefits and Perks:

  • Competitive pay scale with opportunities for growth and advancement.
  • Comprehensive benefits package, including medical, dental, vision, and 401-K.
  • Flexible spending plans and employee discounts on vehicles, service, and parts.


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