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Assistant General Manager

2 months ago

Ashburn, Virginia, United States iFLY World Full time

About iFLY World

iFLY World is a dynamic and innovative organization that delivers the dream of flight to everyone. We are a values-driven company that strives for excellence, and we are committed to building a world-class team that shares our passion for innovation and customer satisfaction.

Job Summary

We are seeking an experienced Assistant General Manager to join our leadership team. As an ideal candidate, you will be a passionate and emotionally intelligent leader with ultra-creative problem-solving skills to drive maximum performance for customer service, safety, team member development, revenue growth, and profit growth.

Key Responsibilities

  • Oversee all daily operations to ensure seamless execution and maximum efficiency.
  • Drive revenue growth and control expenses to achieve business objectives.
  • Directly supervise a high-energy customer service and flight instructor team to deliver exceptional customer experiences.
  • Research, evaluate, and recommend enhancements to constantly improve the customer experience and journey.
  • Collaborate daily with group sales team to maximize all possible revenue segments.
  • Assist in short- and long-term sales and hyper-local marketing strategies to drive sales and guest volume.
  • Own and manage daily staff schedules to maximize operational efficiencies.
  • Think strategically to solve complex issues and solve daily operational challenges with company knowledge base utilization.
  • Monitor flight manifest time inventory to ensure maximum occupancy is achieved.
  • Hire, onboard, and train a world-class team.
  • Prepare effective feedback, and performance manage with team member reviews, recognition, and disciplinary actions.
  • Develop and execute a succession plan for the tunnels future staffing needs.
  • Execute one-on-one performance development meetings with each team member at minimum once a quarter.
  • Responsible for managing inventory control, vendor management, merchandise, and supply fulfillment.
  • Ability to maintain facilities; both routine maintenance and unexpected repairs.
  • Mitigate safety risks in a timely manner and follow all iFLY safety policies.
  • Manage and maintain financial reporting to set daily, weekly, and monthly revenue and profit goals.
  • Ensure company break compliance for hourly team members.
  • Ensure that timesheets are audited and approved daily.
  • Execute proper cash management and deposit controls in adherence to company policy.

Requirements

  • 2-5 years of proven experience in a relevant experience.
  • Strong decision-making capabilities.
  • Above-average communication, collaboration, and delegation skills.
  • Proven ability to develop and maintain financial plans.
  • Strong professional demeanor.
  • Ability to motivate and lead people, and hold team members accountable.
  • Strong working knowledge of operational procedures.
  • Bachelor's degree in business management or related field.

Why Join Us

iFLY World is a company that values honesty, integrity, loyalty, generosity, tolerance, compassion, confidence, humility, and inclusion. We believe in balance between self, family, team, and community, and we strive to create a work environment that is flexible, varied, challenging, adventurous, and collaborative. If you are a passionate and driven individual who shares our values and is committed to excellence, we encourage you to apply for this exciting opportunity.