Assistant Warranty Manager

4 weeks ago


Ashburn, Virginia, United States Van Metre Companies Full time

Job Summary:

Van Metre Companies is seeking a skilled Assistant Warranty Manager to join our New Homes Division. As a key member of our team, you will assist the Warranty Manager in administering our new home warranty program within our communities.

Key Responsibilities:

  • Assist the Warranty Manager with ensuring that all warranty-related needs of assigned communities are met.
  • Serve as a Van Metre presence within communities during business hours.
  • Assist the Warranty Manager with meeting departmental Key Performance Indicators (KPIs), including ticket cycle time, customer satisfaction/survey performance, and budget/purchase orders.
  • Serve as a point of contact for homeowner communications, ensuring timely and effective responses.
  • Serve as Van Metre Warranty presence at all Homeowner Reveals within assigned communities.
  • Develop skills needed to evaluate warranty item concerns and successfully identify their root cause and determine if warranty coverage applies.
  • Schedule and supervise item resolution efforts with trade partners, homeowners, and Van Metre teammates.
  • Provide detailed documentation of warranty items, efforts, and resolutions.
  • Utilize mobile devices, HubSpot software, apps, and other software to track and document team activities and efforts.
  • Proactively serve our homeowners during their experience with Van Metre, ensuring resolution of all concerns.
  • Complete Van Metre's Warranty Training Program.
  • Continue to train on warranty process, systems, and standards.

Requirements:

  • Bachelor's degree or 2 years professional experience in construction or maintenance related field.
  • Ability to work within a collaborative team structure.
  • Excellent customer service skills, including conflict resolution and strong oral and written communication abilities.
  • Ability to learn and train on CRM tools and apps.
  • Proficiency in Microsoft Office and Outlook.

What We Offer:

  • Excellent benefits and a work environment that fosters and rewards excellence.
  • Work/life balance, including a robust Employee Wellness Program.
  • Competitive salary and comprehensive parental and bonding leave.
  • Company Matched 401(k) Retirement Savings Plan and access to retirement planning coaches.
  • Annual Wellness Reimbursement of up to $900 and free access to TaskHuman Wellness App for yourself and your family members.

Van Metre Core Values:

  • Integrity
  • Ownership
  • Respect and Dignity
  • Diversity and Inclusion
  • Teamwork
  • Community
  • Work/Life Balance

Van Metre Mission Statement:

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company's founding in 1955, of providing top quality homes, investment properties and services to our customers and clients.

It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services.

It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development.

The capstone of our mission is to make the 'Van Metre' signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.



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