Hotel Operations Manager

3 weeks ago


Pasco, Washington, United States Courtyard By Marriott Pasco, WA Full time
Job Title: General Manager

The General Manager is responsible for the day-to-day operation of the hotel, focusing on sales, financial management, employee development, and quality assurance.

Responsibilities:
  • Deliver results that contribute to the hotel's mission and overall success by achieving performance objectives related to business revenues, guest satisfaction, and employee effectiveness.
  • Maintain a high-quality product and ensure exceptional guest and employee relations.
  • Maximize room revenues by anticipating market shifts, developing strategic marketing prospects, and implementing annual business and marketing plans.
  • Develop and maintain relationships with key community contacts to ensure a visible presence in the local community.
  • Oversee the security function to ensure a safe and secure environment for guests, employees, and hotel assets.
  • Manage a proactive human resources function to ensure employee motivation, training, and development, as well as compliance with policies and labor regulations.
  • Monitor the performance of financial and operational plans to support the hotel's overall objectives.
  • Develop the annual budget and make recommendations for capital improvements to enhance the hotel's assets and brand loyalty.
Qualifications:
  • Bachelor's degree or equivalent hotel and management experience.
  • Experience as a General Manager at a similar hotel.
  • A proven track record of meeting budgets, understanding P&L statements, and managing cost and inventory control.
  • Field management experience and a sales background are preferred.
  • Excellent communication, problem-solving, and PC skills are required.
  • A proven track record of service and financial success.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.



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