Fiber Installation Specialist
5 days ago
Job Summary:
Under limited supervision, perform from basic to advanced installations, disconnects and service changes for residential and business customers for high-speed internet services, phone, and TV. Perform basic troubleshooting and repair for services from the fiber terminal, or the ONT to consumer's electronic devices (TV, Modem, and Wireless devices etc.).
Key Responsibilities:
- Install and troubleshoot all MetroNet services from the terminal to Customer Premise Equipment (CPE).
- Provide in-depth customer education on all MetroNet products and services.
- Earn commissions by explaining Metronet services and products to all customers.
- Ability to be professional with customers and fellow associates.
- Meet key performance metrics.
- Physical ability to work various in conditions, including working in attics, crawl spaces, and in adverse weather conditions.
- Physical ability to work from a kneeling or standing position for long periods.
- Physical ability to climb ladders with proper equipment up to 25 feet (safety belt, safety strap, hard hat, and other equipment as needed).
- Able to lift and carry loads of up to 75lbs including ladder.
- Ability to work with basic hand tools and other specialized equipment with training.
- Operate and maintain company vehicle/equipment safely and professionally.
- Perform on-call rotation duties after regular business hours.
- Available to work overtime when deemed necessary, including holidays and weekends.
- Available to travel for training or as needed.
- Ability to work other duties as assigned.
Requirements:
- High school diploma.
- Valid driver's license/satisfactory driving record.
- Willingness to work as a team and independently.
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