Healthcare Insurance Specialist

2 weeks ago

Orlando, Florida, United States GoHealth Full time
Impactful Role in Healthcare

Are you seeking a meaningful career where you can truly make a difference in people's lives? If so, your search may end here.

About GoHealth

At GoHealth, our mission is to enhance healthcare accessibility across America. We are a dynamic and rapidly expanding organization, leveraging nearly two decades of insights into insurance purchasing behaviors to transform how individuals find health insurance plans tailored to their unique needs.

As the Medicare sector continues to flourish, with over 10,000 individuals turning 65 each day, we guide our clients through the crucial process of selecting a Medicare plan that aligns with their requirements and preferences.

About the Position

The Connect Team is on the lookout for talented individuals with experience in call centers or customer service to join our growing CARES Team. The Connect Team Agent, our internal designation for this position, should be a motivated salesperson who thrives in a fast-paced environment where responsibilities may shift rapidly.

Key Responsibilities
  • Serve as a representative of exceptional consumer service on every interaction.
  • Assist inbound consumer inquiries through the initial purchasing journey by effectively screening calls for appropriate sales team transfers.
  • Conduct outbound calls to potential consumers using an automated dialing system.
  • Understand and meet specific performance metrics, including transfer rates and qualitative measures.
  • Adhere to Federal CMS and State legal standards while quickly grasping GoHealth policies and procedures.
  • Navigate various systems while providing assistance to consumers.

Desired Qualifications
  • A minimum of 2 years of experience in sales, customer service, or retail.
  • A high school diploma is required; a Bachelor's or Associate degree is preferred but not mandatory.
  • Previous experience in call centers or telemarketing is highly desirable.
  • Demonstrated ability to generate new sales through effective cold-calling and prospecting techniques.
  • Excellent verbal and written communication skills.
  • Basic to intermediate proficiency in Microsoft Office applications (Excel, Word, Outlook).
  • Exceptional customer service skills, a proactive attitude, and a strong drive for success.
  • Ability to excel in a fast-paced, performance-oriented environment while being self-motivated.
  • Collaborative: Works effectively with managers and team members, appreciating their insights and contributions.
  • Resilient: Maintains a positive outlook in challenging situations, using coaching as a means for continuous improvement.

Benefits and Perks
  • Remote work opportunities.
  • Performance-based incentives.
  • Paid time off.
  • 401k plan with company matching.
  • Employee Stock Purchase Plan.
  • Comprehensive medical, dental, vision, and life insurance benefits.
  • Opportunities for professional development.
  • Generous employee referral bonuses.
  • Employee interest groups.
  • Community service events.
  • Monthly activities, newsletters, and wellness initiatives.
  • Recognition for birthdays.
  • Work From Home Stipend.


GoHealth is an Equal Opportunity Employer.

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