Senior Customer Support Lead

7 days ago


Ontario, United States Nine Stars Group USA Full time
About the Role

We are seeking a seasoned Customer Service Leader to drive customer satisfaction and loyalty at Nine Stars Group USA. As a critical member of our customer service team, you will develop and implement strategies to enhance the overall customer experience.

Key Responsibilities:
  • Lead and manage a team of customer service representatives, fostering a culture of excellence and continuous improvement.
  • Analyze customer feedback and complaints, identifying areas for process improvements and implementing effective solutions.
  • Develop and deliver training programs to equip team members with the necessary skills to provide exceptional customer support.
  • Maintain accurate records of customer interactions, including resolutions and follow-up actions.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction.
Requirements:
  • Significant experience in customer service management, with a proven track record of success.
  • Excellent leadership and interpersonal skills, with the ability to motivate and develop high-performing teams.
  • Strong analytical and problem-solving skills, with the ability to identify and address root causes of customer complaints.
  • Familiarity with industry-leading customer service software and technologies.
Benefits:

Nine Stars Group USA offers a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits including 401K, dental, medical, and vision insurance.



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