Customer Support Expert
2 days ago
At State Farm Insurance, we are seeking a highly skilled and dedicated individual to fill the role of Customer Support Expert. This exciting opportunity will allow you to utilize your excellent communication skills and customer service experience to provide top-notch support to our valued clients.
As a key member of our team, you will be responsible for assisting customers with inquiries, complaints, and policy changes. You will provide accurate and timely information regarding insurance products and services, process policy applications, renewals, and cancellations, handle billing and payment inquiries, resolve customer issues and complaints in a professional and efficient manner, collaborate with team members to ensure customer satisfaction, maintain accurate customer records, and follow company policies and procedures to ensure compliance with insurance regulations.
This role requires strong analytical and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Estimated salary for this role is $65,000 - $80,000 per year, depending on location and experience. We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
The ideal candidate will possess:
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work effectively in a fast-paced environment
- High school diploma or equivalent required; bachelor's degree preferred
- Minimum 2 years of customer service experience
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