Service Advisor

4 weeks ago


Cedar Rapids, Iowa, United States McGrath Family of Dealerships Full time

Service Advisor Opportunity

McGrath Powersports is seeking a skilled Service Advisor to oversee the flow of our Drive Lane, ensuring customers receive prompt, courteous, and effective service. As a key member of our Service Department, you will take ownership of the customer's experience, providing concierge support for all owner inquiries and ensuring the daily inventory of technicians' time is consistently sold to service customers.

Responsibilities:

  • Manage the flow of the Drive Lane to ensure efficient service delivery.
  • Provide exceptional customer service, addressing owner inquiries and concerns in a timely and professional manner.
  • Distribute work between technicians efficiently to maximize productivity and customer satisfaction.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.

Qualifications:

  • Organized and friendly personality.
  • Ability to manage multiple client vehicles.
  • Excellent time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Clean driving record.
  • Willingness to submit to a pre-employment background check.

Benefits:

  • PTO starting on Day 1.
  • Health, dental, and vision insurance.
  • 401(k) with company match.
  • Growth opportunities, with 97% of promotions within the company.
  • Collaborative and fun work culture.

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