Service Advisor
1 month ago
Rihm Kenworth- Coon Rapids is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a crucial role in ensuring the efficient and effective completion of customer repairs. Your primary responsibility will be to coordinate the completion of customer repairs, from opening to closing, and to ensure that all work is accurately assigned to technicians. You will also be responsible for updating customers on repair status, up-selling when appropriate, and coordinating customer parking.
Key Responsibilities:
- Schedule service work for efficient and productive work outcomes
- Greets customers in a timely and friendly manner
- Creates, writes, and completes repair orders per truck
- Documents accurate descriptions of customer complaints
- References vehicle history, warranty coverage, open campaigns, etc.
- Creates and communicates estimates - cost and time to repair - to customers
- Determines payment methods and obtains required approvals from Credit Manager if cost exceeds current A/R status
- Facilitates collection of A/R over 60 days if account status is insufficient
- Obtains customer PO or documented approval and signatures from customers prior to commencing repairs
- Explains repairs to customers on a timely basis
- Audits repair orders for completion (customer pay and warranty ROs) and closes RO within 2 days of last touch by a technician
- Updates customers on repair status
- Up-sells when appropriate
- Coordinates customer parking
- Responds to telephone and in-person inquiries in a professional manner and in accordance with the Pledge of Excellence
- Maintains professional appearance
- Keeps work area clean
Requirements:
- High School Diploma or GED
- Minimum 6 months of mechanical experience in transportation industry
- Excellent interpersonal and communications skills
- Reliable/dependable
- Highly organized
- Thorough and detail-oriented
- Practical knowledge and abilities to use computer and computer applications
Preferred Qualifications:
- Service writing/advising experience
- CDL holder
- Background and understanding of trucks and truck equipment
- Experience working in a truck repair facility
- Customer service experience
Physical Demands:
- The employee may on occasion lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
- The employee is regularly required to use arms, hands, and fingers to feel, grasp, push, pull, or squeeze and reach.
- The employee is frequently required to stand, walk, sit, talk, climb (into trucks), and hear/listen and may on occasion stoop, kneel, balance, or crouch (to assess trucks).
Work Environment:
- While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration.
- The employee may be exposed to fumes or airborne particles.
- The employee may be exposed to extreme temperatures and conditions due to weather.
- The noise level in the work environment is usually moderate and occasionally loud.
This job description is not designed to contain a comprehensive list of tasks, responsibilities, or duties. Rihm Kenworth- Coon Rapids reserves the right to amend this document to meet legal, business, and organizational requirements as necessary.
EEO Statement: Rihm Family Companies has helped thousands of people just like you find work happiness. Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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