Customer Service Representative

3 months ago

Cedar Rapids, United States GreatAmerica Financial Services Full time

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

Position Summary

No two days are the same for this role. As an Account Support Advisor, you are responsible for managing a variety of tasks in order to assist our customer base, including End User interactions, collections, and Customer relations within granted authority levels. Some inbound inquiries may include tasks such as; invoicing, taxation, agreement terms, and mail deliveries. An Account Support Advisor I actively participates in the achievement of team and company goals. Additional responsibilities include payment processing, transfer & assumptions as well as calculation and explanation of end of term options. An Account Support Advisor I would respond to customer inquiries, complaints and requests while displaying a personable approach when handling each type of customer. For every interaction we encourage creativity and innovative thinking to provide a mutually beneficial solution. All Account Support Advisors must follow and adhere to The GreatAmerica Principles and GreatAmerica Experience Standards.

Essential Functions

  • Inbound & outbound customer service interactions with the goal of one call resolution.
  • Ability to provide good oral and written correspondence with all internal and external customers, as well as cross functional positions.
  • Consultative approach to identify appropriate solutions.
  • Understand the various types of agreements and the end of term process for each.
  • Consistently meets or exceeds daily core responsibilities.
  • Completion of basic team tasks.
  • Understand and abide by account security procedures for all interactions.
  • Effectively communicates with fellow ASA's to coordinate workflow and coverage needs.
To be successful in this position, you'll need:

Education:
  • Associates Degree or Bachelor's degree in Business, Marketing or related field is preferred or equivalent education/experience
Experience:
  • Customer Service certificate training program or 6 months customer service experience.
Skills and Abilities

Computer Skills: Microsoft Office Suite. Salesforce.

Other Requirements: Detail Oriented, Ability to Multi-Task, Decision Making, Collection Skills, Cross Training, Time Management, Accountability, High Level of Written and Verbal Communication Skills & Customer Oriented, Complaint Resolution, Resolution of Mathematical Errors, Bilingual candidates, fluent in Spanish, are encouraged to apply.

*Please note that the internal title for this position is Account Support Advisor, but it may also be referred to as an Customer Service Representative, or similar titles in other organizations. Our aim in advertising different titles is to ensure candidates looking for these opportunities see them in their job search. We always want to ensure candidates have a clear understanding of the role and responsibilities, and as such invite you to review the job advertisement and qualifications closely to determine if this position aligns with your skills and experience, regardless of title.

Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:

Financial Benefits
  • Competitive Compensation
  • Monthly Bonuses for Eligible Employees
  • 401(k) and Company Match
  • Annual Profit Sharing
  • Paid Time Off
Health, Wellbeing, and Family Planning Benefits
  • Paid Vacation - starting at 80 hours annually for employees in their first year of service.
  • Paid Sick Days - Ten (10) per year with a conversion option for unused time.
  • Ten (10) Paid Holidays per year
  • Gym Reimbursement
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-Term and Long Term Disability
  • Company Paid Life Insurance
  • Flexible Spending Accounts (FSA)
  • Health Savings Accounts (HSA)
  • Employee Assistance Program
  • Parental Leave
Education and Career Planning Benefits
  • Tuition Assistance
  • Networking Opportunities
  • Leadership Development Opportunities
Perks
  • Paid Parking
  • Service Awards
  • Hybrid work arrangements
  • Business casual environment
  • A strong organizational culture focused on our greatest asset: you


If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers.

Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.

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