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Store Manager, Luxury Retail

2 months ago

Scottsdale, Arizona, United States International Cosmetics and Perfumes Full time
Job Summary

We are seeking a highly skilled and experienced Executive Director to lead our Scottsdale boutique. As a key member of our team, you will be responsible for overseeing all daily operations, building a teamwork environment, and leading by example to ensure all goals are met while providing best-in-class customer service internally and externally.

Key Responsibilities
  • Lead a High-Performing Team: Coach and provide feedback to ensure all customers receive a captivating, branded customer experience in line with our luxury brand strategies.
  • Drive Store Productivity and Profitability: Set performance targets and drive store productivity and profitability using selling tools such as Shopify and HubSpot.
  • Plan Store Schedules: Plan your store schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time.
  • Stay Up-to-Date on Luxury Retail Trends: Demonstrate knowledge of the luxury retail market and current trends.
  • Communicate Brand Messages: Embrace brand messages and cascade company communications to all members of your team.
  • Build Business through Networking and Events: Continue to build business through out-of-store networking and in-store events.
  • Maintain Store Standards: Ensure the boutique is adequately stocked, cleaned, and properly merchandised.
  • Enforce Loss Prevention and Safety Standards: Enforce loss prevention and shortage control procedures and maintain all safety standards.
  • Recruit and Develop Team Members: Recruit, select, and on-board store staff, and develop a strong bench of managers for future leadership positions.
Requirements
  • Minimum 3 Years of Sales and Management Experience: Successfully working in the luxury sector, preferably in beauty or fragrance.
  • Strong Leadership Skills: Ability to coach, develop, and inspire team members.
  • Exceptional Client Service Skills: Excellent listener with business acumen skills and strong interpersonal relationships.
  • Business Acumen and Analytical Skills: Ability to analyze the business and identify new functional growth opportunities.
  • Adaptability and Entrepreneurial Spirit: Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change.
  • Physical Ability: Physical ability to move about the store, kneeling, stooping, using stairs, carrying, bending, stretching, twisting, and carrying up to 25 pounds.