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Head of IT Operations

2 months ago

Manchester, Washington, United States Unity Medical Center Full time
Position Overview:
The IT Director will oversee the management and implementation of technology solutions within the organization, ensuring optimal performance and security of all systems.

Key Responsibilities:
1. Install and configure software and hardware components.
2. Manage network servers and various technology tools.
3. Set up user accounts and workstations efficiently.
4. Monitor system performance and maintain operational standards as per requirements.
5. Troubleshoot technical issues and outages promptly.
6. Ensure security measures are in place through access controls, backups, and firewalls.
7. Upgrade systems with the latest releases and models.
8. Develop expertise to train staff on emerging technologies.
9. Create and maintain an internal knowledge base with technical documentation, manuals, and IT policies.
10. Provide courteous and professional assistance to incoming customer calls.
11. Support customers/end users with inquiries regarding product installation, usage, and implementation.
12. Respond to and investigate customer inquiries, concerns, and issues via phone, mail, and email in a timely manner.
13. Communicate customer issues and concerns effectively to relevant internal staff.

Job Type:
Full-time

Compensation:
$29.00 per hour

Benefits Offered:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Work Schedule:
- 8-hour shifts
- Monday to Friday
- On-call availability

Experience Requirements:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)

Work Location:
In-person