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Sales Support Specialist

2 months ago

Vancouver, Washington, United States Horizon Distributors Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional service to our customers, empowering them to build and grow their businesses.

Key Responsibilities
  • Customer Engagement: Greet and engage with customers, understanding their needs and challenges to provide tailored solutions.
  • Sales Support: Collaborate with team members to sell Horizon's value and provide customers with the best service and experience possible.
  • Order Fulfillment: Prepare and process sales orders, assisting customers in selecting and loading merchandise.
  • Follow-up and Resolution: Make follow-up calls to potential and existing customers to introduce opportunities and resolve any issues in a timely and professional manner.
  • Store Maintenance: Maintain a clean, well-organized, and well-stocked sales center, assisting with receiving, shipping, and general warehouse duties as needed.
Requirements
  • Customer Service Attitude: Strong customer-service attitude, with a focus on building relationships and providing exceptional service.
  • Self-Motivation and Detail-Oriented: Self-motivated and detail-oriented personality, with the ability to thrive in a fast-paced environment.
  • Communication Skills: Excellent communication skills, with the ability to understand and communicate complex information effectively.
  • Team Player: Cooperative, dependable team player, with a strong commitment to teamwork and collaboration.
  • Technical Skills: Good computer and record-keeping skills, with the ability to learn and adapt to new systems and processes.
  • Physical Demands: Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
Preferred Qualifications
  • Education: High school diploma or equivalent.
  • Language Skills: Bilingual (English/Spanish) a plus.
  • Industry Experience: Irrigation experience is a huge plus, and knowledge of other landscape products is helpful.
About Horizon Distributors

Horizon Distributors, Inc. is a leading distributor of landscape and irrigation products, serving the needs of professional landscape contractors. With over 60 years of industry experience, we pride ourselves on offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store.

We are committed to our employees' success, offering a comprehensive benefits program that includes medical, dental, and vision care, company-paid life and long-term disability insurance, and more. Our company culture values diversity, inclusivity, and teamwork, and we strive to create a positive and supportive work environment.