Operations Supervisor/Technical Lead

1 week ago


Athens, Georgia, United States Myinsulationco Llc Full time
Job Overview

The Operations Supervisor is a pivotal role within the organization, designed for individuals with a robust background in management and operational processes. This position is crucial for overseeing the workforce, which includes recruiting talent, conducting interviews, and extending job offers to suitable candidates.

Key Responsibilities

The Operations Supervisor is responsible for:

  • Training and scheduling team members to ensure optimal performance.
  • Addressing and resolving employee conflicts when necessary.
  • Managing payroll processes in the absence of an Office Manager.

This role collaborates closely with the Estimation Specialist to coordinate job schedules and works alongside the Repair Technician to maintain all company vehicles and equipment. Regular follow-ups with clients, particularly those with significant projects, are essential to guarantee satisfaction and address any concerns that may arise post-service.

Essential Traits
  • Effective communication skills
  • Ability to mentor and develop team members
Required Skills
  • Familiarity with CRM systems is advantageous
  • Prior management experience is preferred
  • Conflict resolution capabilities
  • Strong customer service orientation
  • Excellent time management and organizational skills
Work Environment

The daily activities of the Operations Supervisor will vary significantly. Depending on the autonomy and skill level of the team, the Supervisor may spend varying amounts of time on-site at job locations versus in an office setting. Some travel to client sites for quality assurance is expected.

Reporting Structure

The Operations Supervisor will report directly to the franchise owner.



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