Supervisor - AMC Theatres

3 days ago

Tampa, Florida, United States AMC Theatres Full time
Job Summary

Assist management in the coordination of operations to achieve AMC's goals. Model and communicate expectations to all associates in a professional and safe work environment.

Key Responsibilities
  • Coordinate and coach theatre crew to perform essential functions of their positions.
  • Reinforce AMC's policies and procedures with theatre crew.
  • Observe theatre crew performance and provide feedback to management for discipline and performance evaluations.
  • Optimize theatre crew placement on a round-by-round basis.
  • Lead teams and consistently achieve results through resources.
  • Supervise, coach and coordinate theatre crew to execute and comply with Safe and Clean protocols.
  • Perform daily operational and administrative duties as assigned.
  • Oversee opening and closing procedures outside of operating hours.
  • Provide access to vendors for repairs and deliveries outside of operating hours.
  • Assist management with floor operations.
  • Assign registers and distribute banks.
  • Supply change, as needed.
  • Maintain and reconcile floor safes.
  • Pull and count cash, cash equivalents, and coupons from individual drawers and enter results into computer system.
  • Prepare deposits and banks.
  • Accurately complete appropriate cash handling forms; maintain and balance cash handling fund.
  • Perform daily opening, closing, operational, and administrative duties.
  • Assist in the preparation of the theatre crew schedule with final weekly document approval from a manager.
  • Participate in the daily inventory processes.
  • Open tickets for system support issues and follow-up for resolution.
  • Resolve guest questions, concerns, and issues.
  • Research guest issues related to AMC Stubs and credit card refund authorizations.
  • Distribute and reconcile passes.
  • Listen, communicate, and work effectively with guests, associates, and supervisors in a fast-paced environment.
  • Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties.
  • Uphold AMC's Business Practice Standards and ensure compliance with company programs.
  • Ability to work and meet deadlines with minimal supervision.
  • Perform other duties as directed by management.

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