Senior Enterprise Software Support Specialist

3 days ago


Hackensack, Minnesota, United States Conquest Full time
About the Role

We are seeking a highly skilled and experienced Senior Enterprise Software Support Specialist to join our team at Conquest.

Job Description

The successful candidate will be responsible for administering, developing, and supporting our Firm's Elite 3E platform, including Thompson Reuters Elite 3E, Paperless Performa, Design Gallery (DG), Workspace, and Iridium.

  • They will also be responsible for scheduling month-end maintenance, such as Windows updates, SQL maintenance, query optimization, and security patching.
  • Additionally, they will coordinate with application stakeholders and IT team to prioritize and address issues and future objectives for financial systems.

Key Responsibilities:

  1. Administer, develop, and support the Firm's Elite 3E platform.
  2. Schedule month-end maintenance tasks.
  3. Coordinate with application stakeholders and IT team.
  4. Manage vendor support tickets.
  5. Track and optimize system performance and storage utilization.
  6. Research and evaluate new tools/technologies to improve the current application stack.
  7. Document system setup, integrations, backup, and disaster recovery processes.
Requirements

To be successful in this role, you will need:

  • A minimum of 5 years' experience in the design, implementation, and maintenance of Windows computer systems.
  • Experience with Microsoft SQL is required, with working knowledge of Active Directory administration and maintenance being a plus.
  • Experience with Thomson Reuters 3E and Foundations Experience management system administration is required.
  • iManage document management system administration is a plus.
  • Proven experience supporting a large number of end users (300+).
What We Offer

We offer a competitive salary range of $110,000 - $140,000 per year, depending on experience.

This is a full-time position with excellent benefits and opportunities for growth and development.



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