Help Desk Support Specialist

7 days ago


Hackensack, Minnesota, United States SourcePro Search, LLC Full time
{"title": "Help Desk Support Specialist", "description": "

We are seeking a skilled Help Desk Support Specialist to join our team at SourcePro Search, LLC. This role is an exciting opportunity to work with a well-established company in the legal industry.

The Help Desk Support Specialist will provide technical assistance to our clients, troubleshooting and resolving issues in a timely and professional manner. The ideal candidate will have a strong understanding of software applications, hardware, and networking concepts.

The successful candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team. Experience with ticket management systems and a strong knowledge of Microsoft Windows 10 is preferred.

Responsibilities:

  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues in a timely and professional manner
  • Develop and maintain knowledge of software applications and hardware
  • Collaborate with other teams to resolve complex technical issues
  • Participate in ongoing training and professional development to stay up-to-date with industry trends and technologies

Requirements:

  • Strong understanding of software applications, hardware, and networking concepts
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Experience with ticket management systems
  • Strong knowledge of Microsoft Windows 10

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and professional development opportunities
  • A competitive salary and benefits package
", "lang_code": "en"}

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