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Dental Laboratory Operations Manager

1 month ago

Pleasanton, California, United States Dental Team Finder Full time
Job Summary

We are seeking an experienced Dental Laboratory Manager to oversee the day-to-day operations of our laboratory. The ideal candidate will have a strong background in operations management, leadership, and customer service.

Key Responsibilities
  • Ensure laboratory maintains and manages relevant proficiency and quality control standards
  • Ensure individualized customer service, communication, and directly interact with customers in resolving issues as necessary
  • Measure and regularly communicate the operational performance through effective metrics and related capabilities
  • Hire, train, engage, empower, develop and mentor laboratory staff
  • Establish and conduct a professional employee evaluation system for rating performance, goal setting, and providing regular feedback to the staff members
  • Establish a regular system of staff communication-including production/team huddles, team meetings, and all-lab communication
  • Establish performance goals in collaboration with the Company's Senior Executive Leadership team
  • Establish, deploy, and continuously improve a standard, consistent way of managing laboratory to facilitate continued company growth
  • Establish and manage departmental budget/P&L in coordination with CEO/CFO
  • Assist in a plan for developing a sales and marketing strategy that integrates with the corporate sales team to attain budgeted sales revenue goals
  • Plan and execute ongoing productivity improvement strategy across the laboratory operations, leveraging internal and external best practices
  • Collaborate and interact with other departments such as R&D, human resources, accounting and IT to establish and refine efficient and effective processes while ensuring the company's operational priorities are aligned with the company strategy
  • Ensure Operations-related data, analysis, and guidance are provided in the preparation of bids for potential customer contracts as well as strategic partner initiatives
  • Assist in the development of and ensure accountability for production department materials and labor budgets
  • Attend trade shows, meetings, and other events as required
  • Ensure that safety protocol and safe practices are being followed throughout the laboratory
  • Minimize material waste and control material costs in conjunction with the finance department
Qualifications
  • Bachelor's Degree in Management, Business, or equivalent work experience. CDT or equivalent preferred
  • 5+ years in a leadership experience at the senior management, large dental laboratory/industry experience required
  • Direct experience defining, deploying, and continuously improving operations and management processes
  • Laboratory Information Management System (LIMS) software & Customer Relationship Management (CRM) software
What We Offer
  • Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
  • Flexible working hours
  • Career advancement opportunities
  • Relocation Assistance available