Product Operations Manager

1 week ago

Pleasanton, California, United States Blackhawk Network Full time
About Blackhawk Network

Blackhawk Network is a leading provider of branded payment solutions, empowering businesses to grow revenue, increase loyalty, and motivate their teams. Our single global platform enables seamless integration of gift cards, egifts, corporate payouts, and rewards, with a network spanning over 400,000 consumer touchpoints worldwide.


Job Summary

We are seeking a skilled Payments Operations Manager to provide global payments operations support for our growing digital commerce product lines. This role involves working closely with internal teams and payments acquiring partners to ensure seamless payments processes and optimal checkout experiences for our customers.


Key Responsibilities
  • Provide global payments acquiring operations support for digital commerce product lines.
  • Work closely with Blackhawk's Direct-to-Consumer, Online Commerce Solutions, and Incentives teams to enable new and existing payment types across various digital commerce platforms in 26+ countries.
  • Improve operational aspects of new payments onboarding, involving dependencies and alignment across multiple cross-functional teams.
  • Responsible for merchant account and payment setup documentation with payments acquiring partners.
  • Regularly monitor payments processing approval rates and SLAs, identifying opportunities to ensure optimal processing efficiency.
  • Partner with Risk, Engineering, and payments acquiring partners to resolve payment acceptance oddities and inefficiencies.
  • Review and enhance payment processes and procedures to streamline payment operations and improve efficiency.
  • Ensure payments service provider billing is done timely and accurately.
  • Facilitate annual compliance reviews requested by payments acquiring and payment service providers.
  • Serve as a primary point of contact for payment acquiring partners for addressing inquiries and troubleshooting issues.

Requirements
  • 6+ years of relevant experience in payment operations within payment technology, financial services, e-commerce, payments risk/fraud operations, or payment customer support.
  • Strong understanding of financial, e-commerce, and payment industries.
  • Strong research, critical thinking, problem-solving skills, analytical skills, communication skills, self-driven, detail-oriented, and quick-learner.
  • Experience working with payments acquirers, issuing banks, and card networks.
  • Systems-oriented mindset, capable of grasping the broader operational landscape beyond day-to-day challenges.
  • Comfortable working in a fast-paced, dynamic environment with competing priorities and tight deadlines.
  • Proficiency in using MS Office applications (Excel, PowerPoint, Word).

Benefits

Blackhawk Network offers a competitive salary range for California residents, as well as benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in 2024, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.


EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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