Network Operations Center Technician

4 days ago


Phoenix, Arizona, United States TEKsystems Full time
Job Summary

TEKsystems is seeking a skilled Network Operations Center (NOC) Technician to support a long-term network deployment initiative with a Fortune 500 integrator and a high-profile end client in Arizona. The ideal candidate will have recent experience in an enterprise NOC, supporting a Cisco-centric network, with a strong background in troubleshooting LAN/WAN, VoIP, and Wireless networks.

Key Responsibilities:

  • Manage the ticket queue and incoming email and phone calls
  • Troubleshoot network elements like routers and switches and wireless access points
  • Phone MACs (Moves/Adds/Changes) within Cisco CallManager
  • Escalate network service issues to Service Provider
  • Staging and configuration of hardware for deployment
  • Escalation of issues to engineering groups as appropriate

Requirements:

  • Minimum 1+ year of experience in support of enterprise Cisco environments (LAN/WAN/VOIP/Wireless)
  • Familiarity with Telecom/IT Network Deployments (either technical or function role)
  • Knowledge of Meraki Wireless platform a plus

About the Project:

The project will consist of supporting a variety of install projects ranging from small sites of 5-10 users to larger office locations of 1000+ users and all of the infrastructure supporting each site. As the network changes start to happen, there will be an increased need of support for over 40,000 employees across the State of Arizona.

What We Offer:

TEKsystems is a leading provider of technology staffing and services, and we offer a competitive compensation package, including a salary, benefits, and opportunities for professional growth and development.



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