Wireless Network Operations Specialist

3 weeks ago

Phoenix, Arizona, United States Communication Technology Services Inc Full time
Job Title: NOC Technician II

Communication Technology Services Inc. is seeking a highly skilled NOC Technician II to join our team in the Arizona region. As a key member of our Network Operations Center, you will play a crucial role in monitoring and maintaining our wireless systems nationwide.

Key Responsibilities:
  • Monitor and troubleshoot DAS and 5G infrastructure to ensure optimal network performance and reliability.
  • Respond to system alerts and alarms, conducting level one and two troubleshooting to maintain network integrity.
  • Create, manage, and close trouble tickets for incidents, ensuring accurate documentation and timely resolutions.
  • Conduct trend analysis on network performance metrics and alarms to identify areas for improvement.
  • Support field technicians remotely by providing troubleshooting guidance and technical expertise.
  • Audit and maintain the inventory of DAS and 5G equipment, ensuring up-to-date configurations are reflected in the monitoring system.
  • Collaborate with vendors and OEMs for effective maintenance and support of all DAS and 5G-related equipment.
  • Assist in maintaining firewalls and demarcation points for enhanced system monitoring and security.
  • Mentor and train regional technicians in the effective use of ticketing tools and best practices for incident resolution.
  • Process and execute Return Merchandise Authorization (RMA) for faulty equipment and track spare parts inventory.
  • Assist in asset management and ensure all equipment is accounted for and properly maintained.
Requirements:
  • Minimum of 4 years of experience in monitoring, analysis, and remediation of RF systems, DAS, and 5G networks.
  • Fiber/Passive DAS, and WLAN systems.
  • Strong attention to detail with a commitment to completing projects thoroughly and efficiently.
  • Excellent verbal and written communication skills, with a passion for mentoring and developing technical staff.
  • Hands-on experience in diagnosing and resolving RF, network, and system issues in both office and field settings.
  • Proficiency in computer applications, including Windows, Microsoft Office, Visio, and iBwave platforms.
Preferred Qualifications:
  • Experience with network performance monitoring tools and software.
  • Familiarity with RF testing equipment and methodologies.
  • Formal DAS OEM training or certifications.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced NOC Technician II looking for a new challenge, please submit your application today.

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