Wireless Network Operations Specialist
3 weeks ago
Communication Technology Services Inc. is seeking a highly skilled NOC Technician II to join our team in the Arizona region. As a key member of our Network Operations Center, you will play a crucial role in monitoring and maintaining our wireless systems nationwide.
Key Responsibilities:- Monitor and troubleshoot DAS and 5G infrastructure to ensure optimal network performance and reliability.
- Respond to system alerts and alarms, conducting level one and two troubleshooting to maintain network integrity.
- Create, manage, and close trouble tickets for incidents, ensuring accurate documentation and timely resolutions.
- Conduct trend analysis on network performance metrics and alarms to identify areas for improvement.
- Support field technicians remotely by providing troubleshooting guidance and technical expertise.
- Audit and maintain the inventory of DAS and 5G equipment, ensuring up-to-date configurations are reflected in the monitoring system.
- Collaborate with vendors and OEMs for effective maintenance and support of all DAS and 5G-related equipment.
- Assist in maintaining firewalls and demarcation points for enhanced system monitoring and security.
- Mentor and train regional technicians in the effective use of ticketing tools and best practices for incident resolution.
- Process and execute Return Merchandise Authorization (RMA) for faulty equipment and track spare parts inventory.
- Assist in asset management and ensure all equipment is accounted for and properly maintained.
- Minimum of 4 years of experience in monitoring, analysis, and remediation of RF systems, DAS, and 5G networks.
- Fiber/Passive DAS, and WLAN systems.
- Strong attention to detail with a commitment to completing projects thoroughly and efficiently.
- Excellent verbal and written communication skills, with a passion for mentoring and developing technical staff.
- Hands-on experience in diagnosing and resolving RF, network, and system issues in both office and field settings.
- Proficiency in computer applications, including Windows, Microsoft Office, Visio, and iBwave platforms.
- Experience with network performance monitoring tools and software.
- Familiarity with RF testing equipment and methodologies.
- Formal DAS OEM training or certifications.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced NOC Technician II looking for a new challenge, please submit your application today.
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