Desktop Support Specialist
2 days ago
About the Role:
Centraprise is seeking a skilled Desktop Support Engineer to join our Field Services team. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their desktop systems are running smoothly and efficiently.
Key Responsibilities:
- Design, implement, and maintain SCCM infrastructure to support application deployment, patch management, and operating system deployment.
- Develop and maintain strong knowledge of SCCM 2007 & 2012, WSUS, and other patching tools.
- Collaborate with cross-functional teams to resolve complex technical issues and ensure seamless system operations.
- Provide expert-level support for Windows Server 2012, 2016, 2019, and Windows 10/7.
- Stay up-to-date with the latest technologies and trends in the field to ensure our clients receive the best possible support.
- Develop and maintain strong relationships with clients to ensure their technical needs are met.
Requirements:
- Strong understanding of SCCM with advanced knowledge of application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting, and reporting.
- Experience creating collections, packages, applications within SCCM.
- Excellent verbal/written communications skills and strong interpersonal skills to interact positively and productively with associated computer systems, end-users, and co-workers.
- Good experience in customer/partner/technical service-related roles.
- Knowledge of Active Directory, Group Policy, Domain Services (such as Print, DHCP, DNS), and network connectivity.
- Windows 10/7 skills and troubleshooting experience.
- Apple MAC devices skills and troubleshooting experience.
What We Offer:
Centraprise offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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