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Senior Principal Systems Engineer

1 month ago

Austin, Texas, United States ServiceNow Full time
Company Overview

At ServiceNow, we empower organizations through our innovative technology, enabling a seamless experience for all.

Our rapid pace reflects the urgency of the world around us, and our creativity drives us to deliver unique solutions for our clients and communities.

Joining ServiceNow means becoming part of a dynamic team of innovators who possess a relentless curiosity and a passion for creativity.

We believe that your best contributions arise when you lead a fulfilling life and leverage your distinct abilities, and we strive to support that vision.

Together, we aim high, encouraging one another to achieve both personal and collective aspirations. The future is bright, and it begins with your involvement.

With over 7,700 clients, we proudly serve around 85% of the Fortune 500, and we are honored to be recognized among FORTUNE's 100 Best Companies to Work For and the World's Most Admired Companies.

Discover more about our culture on the Life at Now blog and hear firsthand from our team members about their experiences at ServiceNow.

If you feel you may not meet every qualification listed but are genuinely excited about the opportunity, we encourage you to apply. At ServiceNow, we are dedicated to fostering an inclusive environment where every voice is acknowledged, valued, and respected.

We welcome all applicants, including those from diverse and non-traditional backgrounds, who may not follow a conventional career path related to this position.

We recognize that skills and experiences are transferable, and a strong desire to aim high makes for excellent candidates.
Role Overview

About Digital Technology
We are not your traditional IT department; we are Digital Technology. The landscape around us is constantly evolving, and so are we.

We are redefining IT with a focus on transformation, user experience, AI-driven automation, innovation, and growth.

Our mission is to deliver exceptional, secure experiences for both customers and employees, propelling ServiceNow towards becoming the leading enterprise software provider of the 21st century.

We take pride in co-creating, utilizing, and showcasing our own products to achieve this goal.

Ultimately, our aim is to enhance the operational efficiency for our employees and clients—when you work within ServiceNow Digital Technology, you work for them.


Key Responsibilities:
• Lead the technical architecture, implementation, and enhancement of global infrastructure services, focusing on our Hybrid Cloud initiative.
• Oversee architectural design, technology evaluation, and integration planning activities.
• Research and propose new technologies, including integrated hardware and software solutions, that fulfill critical business needs.
• Ensure that architecture and design deliver reliability and redundancy for all IT services.
• Manage assigned projects and program components to meet established objectives.
• Maintain high-quality documentation for supported infrastructure.
• Automate operational tasks for Windows, Linux, and Cloud technologies.
• Collaborate with ServiceNow developers to integrate Systems technologies with the ServiceNow platform.
• Ensure compliance with SOX and other legal and regulatory requirements in the infrastructure domain.
Qualifications:

To excel in this role, you should possess:
• Extensive experience in designing and managing public cloud Infrastructure-as-a-Service in Azure or AWS.
• At least 10 years of experience in the design and development of Windows and Linux IT systems.
• Proficiency in scripting with PowerShell.
• Experience in implementing innovative technologies and solutions within an enterprise IT setting.
• In-depth knowledge of vSphere ESXi 5/6 and experience in deploying and managing a highly virtualized infrastructure.
• Familiarity with Microsoft Active Directory architecture, design, and configuration in an enterprise IT environment.

Preferred Qualifications:
• Experience with additional scripting languages (bash, python, vbscript, etc.).
• Background in supporting and managing high-performance computing (HPC), preferably SAP HANA.
• Experience working with various REST or SOAP-based APIs.
• Knowledge of DNS, DHCP, and DFS in a Windows 2008/2012 environment.
• Proficiency in crafting advanced Splunk queries to support operational needs.
• Experience with the architecture, design, and implementation of Exchange Online (O365).
• Understanding of SAN storage (Pure Storage) and experience with fiber switches, storage zoning, and backup technologies (Veeam or Commvault).
• Familiarity with load balancing technologies (F5 or AVI Networks).
• Experience with relational databases (Microsoft SQL, MySQL, Oracle, etc.).
• Knowledge of Single Sign-On solutions (Okta).
• Experience using the ServiceNow platform with a focus on IT Operations Management.
• Ability to manage multiple tasks in a dynamic environment.
• Strong understanding of security principles and practices.
• Experience with Configuration Management tools (SaltStack, Ansible, SCCM, etc.).
• Exceptional communication skills in English, both written and verbal, including active listening and openness to constructive feedback.
Additional Information

ServiceNow is an Equal Employment Opportunity Employer.

All qualified candidates will be considered for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

At ServiceNow, we prioritize flexibility and trust in our distributed work environment.