Customer Support Director

6 days ago


West Hollywood, United States EATOS CORP Full time
About EATOS CORP

EATOS CORP is a cloud-based restaurant software company that provides innovative technology solutions to simplify restaurant operations and improve guest experience.

Job Title: Customer Support Manager

We are seeking a highly skilled and experienced Customer Support Manager to join our team. As a Customer Support Manager, you will be responsible for ensuring our customers receive outstanding support and all their needs are met.

Key Responsibilities:
  • Establish and maintain customer support practices and procedures
  • Supervise and manage a team of customer support agents
  • Provide on-the-job training and mentoring to new employees
  • Analyze support team performance and implement improvements
  • Defuse and resolve customer support situations
Requirements:
  • Previous experience in a customer support role, preferably in the SaaS industry
  • Point of Sale, SaaS, hospitality, restaurant software, and hardware sales experience
  • Proven track record of managing a team of at least 2-5 people
  • Basic proficiency in Microsoft Suite, Zoom, Basecamp, TimeDoctor, and Google Drive
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, entrepreneurial environment
Preferred Qualifications:
  • Experience in the SaaS, restaurant, hospitality, and food service industry
  • Knowledge of restaurant operations
  • Start-up experience
  • Experience working virtually with a virtual team
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work with a cutting-edge technology company
  • Chance to be part of a dynamic and growing team

  • Art Director

    4 weeks ago


    West Hollywood, United States ASK Consulting Full time $100 - $105

    Job DescriptionJob Description"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Art DirectorLocation: Los Angeles, CA 90069Contract: 1+ Months with possibility of extensionPay range: $100/Hr to $105/Hr on W2Job Description:As part of a...


  • Hollywood, Florida, United States Abacus Full time

    Job Title: Call Center ManagerAbacus is seeking a highly skilled Call Center Manager to lead our customer service team. As a key member of our operational management team, you will be responsible for overseeing the daily operations of our call center and ensuring that our customers receive exceptional service.Key Responsibilities:Oversee the daily operations...


  • West Hollywood, United States GLAMNETIC Full time

    Glamnetic, a leading omnichannel beauty brand, is seeking an experienced marketing leader as Senior Director of Growth. This individual will oversee the direct to consumer (DTC and Amazon) customer acquisition operations, along with driving marketing strategy and coordination across the broader team. The ideal candidate is experienced in and passionate about...


  • West Hollywood, United States GLAMNETIC Full time

    Glamnetic, a leading omnichannel beauty brand, is seeking an experienced marketing leader as Senior Director of Growth. This individual will oversee the direct to consumer (DTC and Amazon) customer acquisition operations, along with driving marketing strategy and coordination across the broader team. The ideal candidate is experienced in and passionate about...


  • Hollywood, Florida, United States Hard Rock Digital Full time

    What are we building?Hard Rock Digital is dedicated to establishing itself as the premier online sportsbook, casino, and social gaming platform globally. Our team is passionate about innovation, learning, and developing new products and technologies that cater to millions of users. We prioritize each customer interaction, ensuring authenticity in every...


  • West Hollywood, United States Miniluxe Inc Full time

    Job DescriptionJob Description Summary/Objective What kind of party do you host? The Power of Party is our brand standard in delivering a premium guest experience with clean standards that outshine the industry. When it comes to clean, we mean it, and we’re not just talking hygiene. In an industry known for shortcuts and toxins, clean is a deeper promise...


  • Hollywood, Florida, United States Hard Rock Digital Full time

    What is the role about?Hard Rock Digital is dedicated to establishing itself as a premier online sportsbook, casino, and social gaming entity. Our team is passionate about innovation, development, and enhancing user experiences for millions of customers. We prioritize authentic interactions and insights to ensure we deliver exceptional service.With a...


  • West Hollywood, United States The Beverly Hills Estates Full time

    Williams & Williams, the #1 Real Estate Team in the Nation, is looking for a Director of Operations.This individual will work directly with the Founders and Staff to provide the below services, and must be comfortable working in a fast-paced and demanding environment.PLEASE NOTE THIS IS ON-SITE (M-F 9am-6pm). REMOTE APPLICANTS WILL NOT BE CONSIDERED....


  • West Hollywood, United States The Beverly Hills Estates Full time

    Williams & Williams, the #1 Real Estate Team in the Nation, is looking for a Director of Operations.This individual will work directly with the Founders and Staff to provide the below services, and must be comfortable working in a fast-paced and demanding environment.PLEASE NOTE THIS IS ON-SITE (M-F 9am-6pm). REMOTE APPLICANTS WILL NOT BE CONSIDERED....


  • West Hollywood, United States BIOLOGIQUE RECHERCHE Full time

    Job DescriptionJob DescriptionAbout the Brand:Biologique Recherche is a principled, artisanal, craft-based skincare line that is meticulously designed for professional services and expert recommendations, found within the most prestigious Spas and Salons, globally. Biologique Recherche has a reputation for astounding, efficacious, customized beauty products...


  • Hollywood, Florida, United States Signarama Hallandale Hollywood FL Full time

    Job OverviewWe are looking for a Part-Time Sales Associate to enhance our customer support efforts. In this role, you will address customer inquiries and provide effective solutions.Key Responsibilities:Promote and sell our products and services to both new and existing clientsIdentify and reach out to potential customersHandle customer questions and...

  • Senior Art Director

    2 months ago


    West Hollywood, United States Patrick Ta Beauty Full time

    Job DescriptionJob DescriptionPatrick Ta Beauty is looking for a talented, passionate Senior Art Director to help shape the creative vision that will define the future of our rapidly growing brand.  The Senior Art Director will be responsible for refining and championing the brand’s creative vision across all consumer touchpoints, including brand...

  • Senior Art Director

    1 month ago


    West Hollywood, United States Patrick Ta Beauty Full time

    Patrick Ta Beauty is looking for a talented, passionate Senior Art Director to help shape the creative vision that will define the future of our rapidly growing brand. The Senior Art Director will be responsible for refining and championing the brand's creative vision across all consumer touchpoints, including brand identity, packaging, visual merchandising,...

  • Executive Director

    1 day ago


    West Hollywood, United States Fitt Talent Full time

    About Fitt Talent PartnersFitt Talent Partners is a specialized recruitment firm that works with top health, fitness, and wellness companies to find exceptional talent.Job SummaryThe Executive Director is responsible for overseeing all aspects of the business, ensuring operational efficiency, member satisfaction, and optimal profit. This includes day-to-day...


  • Hollywood, Florida, United States Florida One Insurance Full time

    Job OverviewAre you proficient in both English and Spanish? Do you excel in a vibrant environment where each day presents fresh challenges and opportunities to assist clients? Join our team at Florida One Insurance as a Full-Time Spanish-English Customer Support Specialist. Imagine the fulfillment of being the vital link between our organization and our...


  • Hollywood, Florida, United States Prelude Fertility Full time

    As a Patient Advocate at Prelude Fertility, you will play a crucial role in delivering exceptional service to our patients. Your primary responsibilities will include facilitating a seamless front desk experience, providing outstanding customer support, managing appointment schedules, and ensuring effective communication across departments. Teamwork with the...


  • West Point, United States Globale-Services Full time

    Global-e (Nasdaq: GLBE) is the world's leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide. We're looking to hire a passionate strategic thinker with experience in eCommerce to work alongside the...


  • West Hollywood, United States Grindr Full time

    This is a hybrid role based in our LA, SFBA, NY or Washington, DC offices and will require you to be in office Tuesdays and Thursdays.What's so interesting about this role?The Managing Director, Grindr for Equality, leads Grindr's social impact initiative that has been working since 2015 to significantly accelerate progress in health and human...


  • Hollywood, Florida, United States PEST PRO RID ALL LLC Full time

    Job Title: Regional Sales DirectorLocation: East Coast of FloridaPosition Overview:We are seeking a highly skilled and motivated Regional Sales Director to lead our sales team in the East Coast region of Florida. The ideal candidate will be responsible for driving sales growth, managing a team of sales professionals, and developing and implementing sales...


  • West Hollywood, United States Fitt Talent Full time

    Job DescriptionFitt Talent Partners is a specialized recruitment firm working with top health, fitness, and wellness companies.We're filling this role for a client - A luxury social wellness club focused on holistic health and community.Job SummaryThe Executive Director of Operations is responsible for overseeing all aspects of the business, ensuring...