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Patient Services Coordinator

2 months ago

Harrisburg, Pennsylvania, United States Orthopedic Institute of Pennsylvania Full time

At the Orthopedic Institute of Pennsylvania, we have been dedicated to providing an outstanding experience for every patient, family member, and team member since our inception. Our culture is built on mutual respect, exceptional empathy, and a commitment to refining our processes to fulfill our mission. We pride ourselves on fostering a collaborative environment that emphasizes professional growth and community engagement.

POSITION OVERVIEW: This role is pivotal in delivering top-notch customer service and managing scheduling tasks in accordance with our therapy scheduling guidelines.

KEY RESPONSIBILITIES:

  • Greet patients warmly and ensure a friendly atmosphere upon their arrival for therapy appointments.
  • Perform essential clerical duties, including answering phone calls, screening inquiries, taking messages, retrieving patient information, and maintaining a tidy, professional workspace.
  • Efficiently manage the check-in and check-out processes for patients.
  • Collect copayments in alignment with insurance policies and accurately document received payments.
  • Balance daily financial transactions and complete cash handling at the end of each shift.
  • Comply with organizational policies regarding patient confidentiality, HIPAA regulations, and the code of conduct.
  • Be flexible to assist at other locations and extend working hours as necessary to cover for absences.
QUALIFICATIONS:
  • High school diploma or equivalent is mandatory.
  • Demonstrated customer service expertise and strong communication abilities.
  • Basic proficiency in computer operations, particularly within a Windows environment.
COMPENSATION AND BENEFITS:
  • Competitive salary structure.
  • Comprehensive medical, dental, vision, disability, and life insurance options available shortly after employment.
  • Company-sponsored group life insurance and long-term disability coverage.
  • Paid Time Off (PTO) for work-life balance.
  • 401(k) retirement plan with profit-sharing opportunities.
  • Discounts on cell phone plans (AT&T & Verizon).
  • Casual dress days on Fridays.
  • Engaging company events for employees and their families.
  • Opportunities for career advancement.