Associate OneSource Service Support Specialist

3 weeks ago

Sacramento, California, United States RTA US Full time
Job Overview

Russell Tobin's client, a leading financial services company, is seeking a highly skilled Service Support Specialist to join their team in Sacramento, CA.

As a Service Support Specialist, you will be the key point of contact for customer service inquiries, ensuring effective communication and resolution. Your daily responsibilities will include:

  • Referring customers to the appropriate internal professionals for escalations and reassignments to achieve resolution and customer satisfaction.
  • Monitoring and responding to customer requests, processing equipment service requests, and scheduling maintenance while recording all activities in the applicable CMMS.
  • Communicating timely program information to service providers, ensuring satisfactory service delivery.
  • Following up on service events to confirm completion and customer satisfaction.
  • Collaborating with the service delivery team to meet service goals and maintaining data accuracy.

Key Skills:

  • Strong organizational and time management skills.
  • Ability to work effectively both individually and in a team.
  • High level of commitment to customer service.
  • Excellent verbal and written communication skills.
  • Proficiency in software applications for word processing, email, and order entry.

Additional Requirements:

  • Scheduling and maintenance repair experience.
  • Familiarity with scientific laboratory environments.

Benefits:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

Equal Employment Opportunity Statement:

Russell Tobin is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

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