Front Desk Representative

4 hours ago


Anaheim, California, United States Nara Hotels, Inc. Full time
Job Summary

We are seeking a skilled and customer-focused Hotel Front Desk Agent to provide exceptional service to our guests. As the first point of contact, you will be responsible for managing all aspects of their accommodation, including registration, reservations, and providing information about rooms, rates, and amenities.

Key Responsibilities

  • Process check-in and check-out tasks efficiently
  • Manage online and phone reservations, ensuring accurate and timely updates
  • Inform guests about payment methods and verify credit card data
  • Collect necessary information from guests, including contact details and stay dates
  • Welcome guests upon arrival and assign rooms
  • Provide detailed information about our hotel, available rooms, rates, and amenities
  • Respond promptly and professionally to client complaints
  • Liaise with housekeeping staff to ensure rooms are clean and well-maintained
  • Confirm group reservations and arrange personalized services for VIP guests
  • Upsell additional facilities and services when appropriate
  • Maintain accurate records of bookings and payments
  • Assist with laundry and public area cleaning during downtime

Requirements

  • Previous experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Proficiency in hotel reservations software, such as Opera and RoomKeyPMS
  • Understanding of travel planning websites, like Booking and TripAdvisor
  • Excellent communication and organizational skills

Preferred Qualifications

  • High school diploma or equivalent
  • 1 year of experience with Microsoft Office
  • 1 year of customer service experience


  • Anaheim, California, United States Venice Suites Full time

    **Job Summary****About Venice Suites**Venice Suites is seeking a highly skilled and customer-focused Front Desk Representative to join our team. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.**Key...


  • Anaheim, California, United States Holiday Inn & Suites Anaheim Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Holiday Inn & Suites Anaheim. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.Key...


  • Anaheim, California, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key ResponsibilitiesGuest Registration and Check-out: Process...


  • Anaheim, California, United States Rezolut Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Receptionist to join our team at Centrelake Imaging. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.ResponsibilitiesCheck in patients for their appointments and...


  • Anaheim, California, United States Venice Suites Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Venice Suites. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesAdhere to our Pure Stay guidelines to...


  • Anaheim, California, United States Hostmark Hospitality Full time

    Front Desk SupervisorAbout the RoleWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hostmark Hospitality. As a key member of our front office team, you will be responsible for ensuring a seamless and exceptional guest experience.Key ResponsibilitiesOversee the front desk staff to ensure optimal guest service and...


  • Anaheim, California, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled and enthusiastic Front Desk Agent to join our team at JW Marriott Anaheim Resort. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring a smooth and memorable stay for our guests.Key ResponsibilitiesProcess operational needs and...

  • Front Desk Supervisor

    2 weeks ago


    Anaheim, California, United States Hostmark Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hostmark Hospitality. As a key member of our front office team, you will be responsible for overseeing the front desk staff to ensure optimal guest experience and smooth front desk operation.Key ResponsibilitiesOversee the front desk staff to ensure optimal...

  • Front Desk Associate

    2 weeks ago


    Anaheim, California, United States free-classifieds-usa Full time

    Front Desk/Night Audit Job DescriptionWe are seeking a highly motivated and detail-oriented individual to join our team as a Front Desk/Night Audit professional.Key Responsibilities:Provide exceptional guest service and ensure a smooth check-in and check-out experience.Process operational needs and address guest requests in a timely and professional...

  • Front Desk Associate

    2 weeks ago


    Anaheim, California, United States Sonesta International Hotels Full time

    Job SummaryThe Front Desk Associate is responsible for delivering exceptional guest experiences and ensuring seamless operations at the hotel. This role requires a high level of customer service skills, attention to detail, and ability to work in a fast-paced environment.Key ResponsibilitiesGuest Services: Provide warm and welcoming service to guests,...


  • Anaheim, California, United States Pure Barre Full time

    Job DescriptionJob Title: Front Desk and Retail AssociateJob Summary:Pure Barre is seeking a highly motivated and customer-focused Front Desk and Retail Associate to join our team. As a key member of our studio team, you will be responsible for providing exceptional customer service, managing front desk operations, and maintaining a clean and organized...

  • Front Desk Associate

    2 weeks ago


    Anaheim, California, United States Sonesta International Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Sonesta International Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.Key Responsibilities:Guest Registration and...

  • Front Desk Supervisor

    2 weeks ago


    Anaheim, California, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesQUALIFICATIONS:At least 2 to 3 years of...

  • Night Auditor

    2 weeks ago


    Anaheim, California, United States Sheraton Park Hotel At Anaheim Full time

    Job Summary:The Night Auditor is a critical member of our hotel team, responsible for ensuring the smooth operation of our front desk and guest services during the overnight shift. As a Night Auditor, you will be responsible for registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security...


  • Anaheim, California, United States Wincomehospitality Full time

    Position Overview:At Wincome Hospitality, we are committed to providing exceptional experiences for our guests. As a Front Desk Agent, you will play a crucial role in ensuring our guests feel welcomed and valued from the moment they arrive.Key Responsibilities:Manage the check-in and check-out processes efficiently, ensuring a seamless experience for all...


  • Anaheim, California, United States Holiday Inn & Suites Anaheim Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Holiday Inn & Suites Anaheim. As a key member of our hotel's management team, you will be responsible for overseeing the front office operations, ensuring exceptional guest service, and driving revenue growth.Key ResponsibilitiesGuest Services: Manage the...


  • Anaheim, California, United States Pacifica Hotels Full time

    Front Office Operations SupervisorJob Category: Hotel Management and AdministrationJob OverviewPacifica Hotels is currently seeking a dedicated Front Office Operations Supervisor. This position is pivotal in ensuring the seamless and effective daily operations of the hotel’s front desk.Key Responsibilities:Adhere to the established health and safety...


  • Anaheim, California, United States SpringHill Suites Anaheim Full time

    Position Overview:The Guest Services Representative plays a crucial role in providing a warm welcome and exceptional service to guests throughout their stay. This position involves managing guest registrations, handling reservations, and performing concierge duties to ensure a memorable experience. The ideal candidate will deliver courteous and efficient...


  • Anaheim, California, United States SpringHill Suites Anaheim Full time

    Job Overview:The Front Desk Agent plays a crucial role in ensuring a welcoming and efficient experience for all guests. This position is responsible for greeting and registering guests, providing exceptional service throughout their stay, and managing the guest's account upon departure. Key duties include guest registration, reservation management, and...


  • Anaheim, California, United States SpringHill Suites Anaheim Full time

    Position Overview:The Guest Services Representative plays a vital role in ensuring a welcoming atmosphere for all visitors. This position is focused on providing exceptional service to guests throughout their stay, from the moment they check in until they depart. Key responsibilities include managing guest registrations, handling reservations, and performing...