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Front Desk Associate

2 months ago

Anaheim, California, United States Sonesta International Hotels Full time
Job Summary

The Front Desk Associate is responsible for delivering exceptional guest experiences and ensuring seamless operations at the hotel. This role requires a high level of customer service skills, attention to detail, and ability to work in a fast-paced environment.

Key Responsibilities
  • Guest Services: Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, including checking guests in and out, handling room assignments, and processing payments.
  • Communication: Maintain effective communication with guests, colleagues, and management to ensure seamless operations and resolve any issues that may arise.
  • Teamwork: Collaborate with other departments, such as housekeeping and food and beverage, to ensure a smooth and efficient guest experience.
  • Problem-Solving: Troubleshoot and resolve guest complaints and issues in a professional and courteous manner.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of previous hotel experience or retail customer service preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office and Opera systems.
  • Certifications: ServSafe certification required, TIPS certification may be required.
Benefits
  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance