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Senior Escalations Manager

2 months ago

West Des Moines, Iowa, United States Randstad North America, Inc. Full time

Randstad North America, Inc. is seeking a Senior Escalations Representative to join their team. As a Senior Escalations Representative, you will be responsible for resolving complex customer issues and providing exceptional service to clients in the financial services industry.

Key Responsibilities:

  • Manage and resolve escalated customer complaints in a timely and professional manner
  • Collaborate with internal teams to resolve issues and improve customer satisfaction
  • Develop and implement process improvements to enhance customer experience
  • Provide coaching and guidance to junior team members

Requirements:

  • 3+ years of experience in a customer-facing role within the financial services industry
  • Proven track record of resolving complex customer issues
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

About Randstad North America, Inc.

Randstad North America, Inc. is a leading staffing agency that specializes in placing professionals in temporary and permanent positions. We are committed to providing exceptional service to our clients and candidates, and we are seeking a Senior Escalations Representative who shares our values.