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Customer Service Specialist

2 months ago

Schenectady, New York, United States Nikki Stone - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Insurance and Financial Services Representative at Nikki Stone - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Relationship Building
    • Establish and maintain strong relationships with customers to understand their insurance needs and provide personalized solutions.
    • Follow up with customers to ensure their needs are met and provide ongoing support.
  • Customer Service
    • Provide prompt, accurate, and friendly customer service to respond to inquiries and resolve issues related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education and Sales
    • Use a customer-focused, needs-based review process to educate customers about insurance options and provide recommendations tailored to their needs.
  • Communication and Team Collaboration
    • Utilize excellent communication skills to efficiently meet the needs of customers while promoting the development of our business.
    • Collaborate with other agency team members to ensure seamless customer service and support.
Requirements
  • Customer Service Focus
    • Dedicated to providing exceptional customer service and ensuring customer satisfaction.
  • Communication and Interpersonal Skills
    • Excellent communication skills to effectively relate to customers, answer their questions, and anticipate their needs.
  • Problem-Solving and Adaptability
    • Proactive in problem-solving and able to adapt to changing customer needs and business requirements.
Benefits
  • Compensation and Growth Opportunities
    • Hourly pay plus commission/bonus structure to reward sales performance and customer satisfaction.
    • Opportunities for advancement and career growth within the agency.
  • Work-Life Balance
    • Paid time off (vacation and personal/sick days) to ensure a healthy work-life balance.