QAD Business Analyst
1 week ago
The QAD Business Analyst provides IT technical support for QAD EE suite of applications and serves as the Subject Matter Expert for QAD EE used in manufacturing operations. This role requires a strong understanding of QAD EE functionalities, particularly in distribution and manufacturing modules. The ideal candidate will have experience in IT user support, QAD EE implementation life cycle, and release to release cycle. Additionally, they should have hands-on experience with EDI processing, error handling, and integration with multiple applications using different integration frameworks/tools.
Key Responsibilities:
Provide regular on-hour and off-hours support to QAD EE applications
Monitor user incidents and requests, responding according to support protocol and SLA
Define workarounds and containment actions for specific problems
Conduct root cause analysis of issues/defects reported by plant users
Review and analyze statements of requirements, preparing functional specifications to solve business problems
Participate in code change cycles, providing documentation and solutions as needed
Lead small implementation projects to implement system changes, new systems, or enhancements to existing systems
Provide training on QAD EE enhancements, break fixes, and new functionality to users
Control license usage, running monitoring reports and submitting information regularly
Actively participate in the definition, control, and regular follow-up of SOX audit process from QAD EE perspective
Requirements:
Bachelor's degree in engineering or information technology
3-5 years of experience in IT user support
Excellent understanding of QAD EE functionalities, particularly in distribution and manufacturing modules
Experience in QAD EE implementation life cycle and release to release cycle
Hands-on experience with EDI processing, error handling, and integration with multiple applications using different integration frameworks/tools
Ability to communicate with cross-functional teams of varying technical proficiency
Bilingual English/Spanish (a plus)
Ability to work from the US, with no travel restrictions within the US
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