QAD Business Analyst

4 weeks ago

Brockton, Massachusetts, United States Adient US LLC Full time

This position is based in the Detroit Metro area and will be onsite until the candidate is acquainted with the role. The estimated time to get up to speed with QAD EE experience varies. Candidates must be located in the Metro Detroit area or near one of our plants in the US. The position will be remote/hybrid with travel when doing implementations.

Job Summary

The QAD Business Analyst provides IT technical support for QAD EE suite of applications and is the Subject Matter Expert for QAD EE used for manufacturing operations.

Key Responsibilities
  • Provide regular on-hour and off-hours support to QAD EE applications.
  • Monitor the queue of user incidents and requests and respond as per support protocol and the SLA agreed with business.
  • Define workarounds and containment actions to specific problems identified during support activities.
  • Carry out root cause analysis of issues/defects reported by plant users.
  • Review and analyze statements of requirements and prepare functional specifications that will provide a solution to business problems.
  • Design and propose new functionality for system module enhancements or break fixes.
  • Participate in code change cycles as SME, providing documentation and solutions as needed.
  • Lead small implementation projects to implement system changes, new systems, or enhancements to already existing systems.
  • Provide training on QAD EE enhancements, break fixes, and new functionality to users.
  • Work with end-users in remote mode or at manufacturing locations.
  • Control license usage by running monitoring reports and submitting information on a regular basis.
  • Actively participate in the definition, control, and regular follow-up of SOX audit processes from QAD EE perspective.
  • Understand controls and monitor table data purging tools in QAD EE.
  • Develop skills as SME for QAD EE support and SOX audit-related activities.
Requirements
  • Bachelor's degree in engineering/Information Technology.
  • 3 to 5 years of experience in IT user support.
  • Experience in QAD EE implementation life cycles.
  • Excellent understanding of main functionalities in QAD EE distribution and manufacturing modules.
  • Should have experience in release-to-release cycles - customer releases, RSS, MRP, supplier schedules, and related.
  • Hands-on experience in various EDI processing and error handling.
  • Should have worked in an environment that integrates with multiple applications using different integration frameworks/tools (standard as well as custom).
  • Good understanding of manufacturing/supply chain/quality processes.
  • Understanding of the automotive business and business processes (Adient similar preferably).
  • Ability to communicate with a wide array of cross-functional teams of varying degrees of technical proficiency.
  • Hands-on experience with Progress 4GL query/report writing.
  • Ability to open code and understand business and program logic to help with troubleshooting an issue.
  • Bilingual English/Spanish (will be a plus).
  • Ability to work from the US.
  • US citizen or permanent resident.
  • No travel restrictions within the US.

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