Administrative Coordinator

4 days ago


Woburn, Massachusetts, United States TeamLogic IT of Northeast Massachusetts Full time
Job Overview

We are seeking an Administrative Coordinator to join our team at TeamLogic IT of Northeastern Massachusetts. This is a full-time position based in Woburn, MA.

About the Role

In this role, you will be responsible for providing administrative support to our technical teams. Your primary duties will include:

  • Answering incoming calls and directing them to the appropriate team member.
  • Opening support tickets with detailed information when new incidents arise.
  • Assisting remote technicians with gathering additional information for troubleshooting purposes.
  • Scheduling onsite visits for break/fix tickets that require physical assistance.
  • Responding to customer inquiries and concerns on assigned or reopened tickets.
  • Confirming appointments with customers and engineers.
Requirements

To be successful in this role, you will need to possess:

  • Strong written and verbal communication skills.
  • Experience using Microsoft Office Suite.
  • Experience with ticketing systems.
  • A willingness to learn new tasks.
Benefits

This position offers a competitive salary and benefits package, including:

  • 401(k) matching.
  • Health insurance.
  • Paid time off.
Estimated Salary Range

$50,000 - $65,000 per year, depending on experience.



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