Front Desk Supervisor
1 month ago
We are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team at Crunch Fitness. As a key member of our operations team, you will play a vital role in ensuring the smooth and efficient functioning of our Front Desk department.
Key Responsibilities:- Supervise and manage the Front Desk and retail operations, ensuring exceptional customer service and a positive member experience.
- Monitor and analyze membership and retail goals, identifying areas for improvement and implementing strategies to drive growth and revenue.
- Lead and develop the skills of Front Desk employees, providing coaching and feedback to ensure they meet their performance targets.
- Implement and support company programs and promotions to drive new sales leads and optimize membership growth.
- Provide exceptional member service, responding to inquiries and resolving issues in a timely and professional manner.
- Manage the check-in process for members and guests, ensuring accurate and efficient processing.
- Communicate effectively with members, guests, and colleagues, maintaining a positive and welcoming atmosphere.
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, including medical, dental, and vision coverage.
- A 401(k) plan with employer match, ensuring your financial future is secure.
- Paid time off and holidays, allowing you to recharge and enjoy your personal time.
- A free Crunch Fitness membership, giving you access to our state-of-the-art facilities and classes.
- Previous experience in a customer-facing role, preferably in a fitness or retail environment.
- Strong leadership and communication skills, with the ability to motivate and develop team members.
- Analytical and problem-solving skills, with the ability to identify areas for improvement and implement effective solutions.
- Proficiency in Microsoft Office and other relevant software applications.
If you are a motivated and customer-focused individual with a passion for fitness and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.
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