Customer Service Ambassador
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service department, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.
Key Responsibilities:- Provide personalized service to customers, ensuring their needs are met and exceeded.
- Communicate effectively with customers, pilots, and team members to resolve issues and provide solutions.
- Utilize in-depth knowledge of company products and programs to provide accurate information and support.
- Partner with the line service team to meet and exceed customer service expectations.
- Maintain a clean and organized work area, including the front desk, lobby, and all FBO amenities.
- Customer service experience in the service industry.
- High school diploma or equivalent.
- Ability to work evenings, weekends, and holidays.
- Acceptable driving record.
- Zero tolerance for substance abuse.
- Customer focus - naturally outgoing and extroverted.
- Strong communication skills, including in-person, phone, and radio communication.
- Basic mathematical knowledge.
- Ability to operate a motor vehicle and be insurable by our company insurance policy.
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands:- Must be able to lift 25 pounds.
- Stand to greet customers during verbal exchanges and walk throughout the facility to interact with customers.
- Possible exposure to hazardous noise levels, chemicals, fumes, and machinery.
We offer a comprehensive benefits package, including a matching 401(k) program, paid time off, and medical, dental, and vision coverage. We value your hard work and offer performance-based bonuses.
AAP/EEO Statement:Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.
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