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Insurance Customer Service Representative

1 month ago

Overland Park, Kansas, United States Kaia Corp Full time
Job Title: Commercial Lines Customer Service Representative

We are seeking a highly skilled and customer-focused Commercial Lines Customer Service Representative to join our team at Kaia Corp.

Responsibilities:
  • Provide exceptional customer service to existing clients, handling inquiries, and concerns with speed and professionalism.
  • Work with new clients to understand their needs, gather necessary data, research policy options, and present solutions.
  • Set appointments and review existing policies with clients to explore coverage needs and evaluate replacement costs.
  • Resolve product or service issues by clarifying customer concerns, determining the cause, and selecting the best solution.
  • Maintain accurate records of customer interactions and transactions in our agency management system.
  • Collaborate with team members, mentor staff, and participate in meetings as needed.
Qualifications:
  • Demonstrate strong knowledge of insurance products, rating procedures, underwriting procedures, coverages, and industry operations.
  • Display excellent phone manner, written and verbal communication skills, and math skills to perform calculations.
  • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills to handle difficult situations and solve complex problems.
  • Have excellent time management skills, a personal accountability mindset, and technology and computer proficiency.
Benefits:
  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry

At Kaia Corp, we offer a dynamic and supportive work environment that fosters growth and development. If you're looking for a career that offers flexibility, job stability, and competitive compensation, then we encourage you to apply. As an independent insurance agent, you'll have the opportunity to work with a variety of insurance companies to provide the best protection for our customers at a competitive price.