Flight Experience Coordinator

4 weeks ago


Hamilton, Virginia, United States Jet Linx Aviation Full time
Job Summary:

The Flight Experience Coordinator is responsible for delivering exceptional customer service to aircraft owners, business partners, and Jet Card clientele. This role requires a high level of attention to detail and the ability to tailor experiences to individual preferences.

Key Responsibilities:
  1. Own the customer relationship, including quoting, trip logistics, communication, and in-person experiences at departure and arrival bases.
  2. Respond to client inquiries and requests, providing a unique and luxurious experience in accordance with Jet Linx service standards.
  3. Provide food and drinks to customers, offer information on local attractions, restaurants, and events, and operate client and owner vehicles safely.
  4. Proactively communicate, document, and resolve complaints, escalating to management as necessary.
  5. Ensure work areas, lobbies, meeting spaces, entryways, and restrooms are clean, organized, and inviting.
  6. Assist the team with procuring approved stock items, including weekly grocery shopping.
  7. Demonstrate Jet Linx's core values and supply the high in all interactions.
  8. Perform other duties as assigned.
Requirements:
  • Ability to understand and tailor actions in accordance with defined Jet Linx service standards.
  • Establish and maintain effective relationships with clients.
  • Utilize client information for problem resolution and improvements in service.
  • Ability to work flexible, non-standard hours, including nights, weekends, and holidays.
  • Ability to work independently and as part of a team.
  • Excellent verbal and written communication and interpersonal skills.
  • Proficient with Microsoft Office Suite.
  • Ability to work in a fast-paced environment with strong attention to detail and organizational skills.
  • Ability to multi-task and complete work within assigned timelines under minimal supervision.
  • Self-motivated and willingness to take initiative to research and resolve problems.
  • Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations.
  • Ability to handle and maintain the confidentiality of sensitive information.
  • Operate office equipment as needed.
Education and Work Experience:
  • High school diploma or equivalent required.
  • 1 year of professional customer service experience in an environment with elevated service standards preferred.
  • Aviation industry experience or interest preferred.
Physical Requirements:
  • Majority of work is completed in a normal office work environment.
  • Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions.
  • Must be able to move up to 25 pounds on an infrequent basis.
Documentation Requirements:
  • Ability to obtain a U.S. driver's license.
  • Proof of eligibility to work in the US.


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