Flight Experience Coordinator
4 weeks ago
The Flight Experience Coordinator is responsible for delivering exceptional customer service to aircraft owners, business partners, and Jet Card clientele. This role requires a high level of attention to detail and the ability to tailor experiences to individual preferences.
Key Responsibilities:
- Own the customer relationship, including quoting, trip logistics, communication, and in-person experiences at departure and arrival bases.
- Respond to client inquiries and requests, providing a unique and luxurious experience in accordance with Jet Linx service standards.
- Provide food and drinks to customers, offer information on local attractions, restaurants, and events, and operate client and owner vehicles safely.
- Proactively communicate, document, and resolve complaints, escalating to management as necessary.
- Ensure work areas, lobbies, meeting spaces, entryways, and restrooms are clean, organized, and inviting.
- Assist the team with procuring approved stock items, including weekly grocery shopping.
- Demonstrate Jet Linx's core values and supply the high in all interactions.
- Perform other duties as assigned.
- Ability to understand and tailor actions in accordance with defined Jet Linx service standards.
- Establish and maintain effective relationships with clients.
- Utilize client information for problem resolution and improvements in service.
- Ability to work flexible, non-standard hours, including nights, weekends, and holidays.
- Ability to work independently and as part of a team.
- Excellent verbal and written communication and interpersonal skills.
- Proficient with Microsoft Office Suite.
- Ability to work in a fast-paced environment with strong attention to detail and organizational skills.
- Ability to multi-task and complete work within assigned timelines under minimal supervision.
- Self-motivated and willingness to take initiative to research and resolve problems.
- Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations.
- Ability to handle and maintain the confidentiality of sensitive information.
- Operate office equipment as needed.
- High school diploma or equivalent required.
- 1 year of professional customer service experience in an environment with elevated service standards preferred.
- Aviation industry experience or interest preferred.
- Majority of work is completed in a normal office work environment.
- Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions.
- Must be able to move up to 25 pounds on an infrequent basis.
- Ability to obtain a U.S. driver's license.
- Proof of eligibility to work in the US.
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