Client Success Specialist

2 weeks ago

Grapevine, Texas, United States BILT Incorporated Full time

Job Title:
Customer Success Manager / Account Manager

Department:
Account Management

Classification:
Exempt

Duration:
Direct hire

Location:
BILT - Global Brand Support Center

About the Role
The BILT Customer Success Manager / Account Manager plays a pivotal role in nurturing the customer partnership.

Your responsibilities will encompass onboarding, user engagement, data analysis, and contract renewals, serving as the primary liaison throughout the client relationship.

You will manage both daily operations and strategic account initiatives.

Understanding the client's key performance indicators (KPIs) is essential to create a plan that demonstrates ongoing value.

A successful Account Manager excels in cultivating robust relationships, ensuring clients realize the full benefits of our collaboration, which in turn fosters positive retention and growth.

The Account Manager is tasked with meeting quarterly renewal objectives. While these targets are largely revenue-focused, the role also involves enhancing implementation and download metrics, as well as maintaining a strong client Net Promoter Score (NPS).

Key Responsibilities:

  • Oversee a portfolio of 10-20 customer accounts to ensure successful engagement with BILT.
  • Develop a customer success roadmap aligned with client objectives.
  • Monitor client feedback and engagement, proactively addressing any risks or issues.
  • Act as the "voice of the customer" to influence product development and marketing strategies.
  • Coordinate resources to devise solutions for customer and internal challenges.
  • Conduct Quarterly Business Reviews to showcase successes and identify areas for improvement.

Qualifications:

  • 3 to 8 years of experience in client management with a proven track record of overseeing comprehensive customer relationships.
  • Ability to mentor and guide senior clients on the advantages that BILT offers.
  • Experience in managing multiple projects from inception to completion, consistently meeting customer expectations.
  • Strong background in key account management, data analysis, and contract renewals.
  • Excellent communication skills, both written and verbal, with a proactive approach to challenges.
  • Proficient in Microsoft Office Suite, including PowerPoint and Excel.
  • Bachelor's Degree from an accredited institution.

Work Environment:

This position operates within a professional office setting, utilizing standard office equipment such as computers, tablets, and various communication platforms.

Physical Demands:

Employees in this role are regularly required to communicate effectively, stand, walk, and occasionally lift items weighing up to 25 pounds.

About BILT:

BILT is dedicated to transforming the way companies connect with their consumers through innovative solutions. Our award-winning app provides 3D interactive Intelligent Instructions that enhance user experience and engagement.

For more information about BILT and to explore career opportunities, please visit our website.

  • Client Engagement Specialist

    2 weeks ago

    Grapevine, Texas, United States Comprehensive Finance Inc. (CFI) Full time

    Position Overview:This role necessitates an individual to operate in a professional office setting at a workstation for the majority of the workday.This position is primarily sedentary with minimal requirements for lifting beyond 20 pounds.Key Responsibilities:- Customer Success Managers (CSMs) leverage their expertise and profound understanding to enhance...

  • Client Sales Specialist

    2 weeks ago

    Grapevine, Texas, United States Principle Auto Full time

    Sales Associate (Client Advisor) at Principle AutoAre you seeking a rewarding career that offers substantial earning potential and a supportive work environment? The Sales Associate position at Principle Auto is an excellent opportunity for individuals passionate about the automotive industry.Position Title: Sales Associate (Client Advisor)Company: Principle...

  • Client Relations Specialist

    1 week ago

    Grapevine, Texas, United States Kestra Financial Independent Advisor Full time

    Kestra Financial Independent Advisor - Client Services AssociateOverview:We are seeking a Client Services Associate to enhance our operations at Kestra Financial Independent Advisor. Our organization is dedicated to delivering personalized and innovative wealth management services tailored for clients with intricate financial needs. The perfect candidate...

  • Client Relations Specialist

    1 week ago

    Grapevine, Texas, United States Kestra Financial Independent Advisor Full time

    Kestra Financial Independent Advisor - Client Services AssociateOverview:We are seeking a Client Services Associate to enhance our operations at Kestra Financial Independent Advisor. Our organization is dedicated to delivering personalized and technologically advanced wealth management services tailored for clients with intricate financial needs. The perfect...

  • Client Relationship Specialist

    1 week ago

    Grapevine, Texas, United States Kestra Financial Independent Advisor Full time

    Kestra Financial Independent Advisor - Client Services AssociateOverview:We are seeking a Client Services Associate to enhance our operations at Kestra Financial Independent Advisor. Our organization is dedicated to delivering personalized and technologically advanced wealth management services tailored for clients with intricate financial needs. The ideal...

  • Client Relations Specialist

    2 weeks ago

    Grapevine, Texas, United States Lauren Stone - State Farm Agent Full time

    Position OverviewAre you a people-oriented individual with a passion for assisting others? If so, a role with Lauren Stone - State Farm Agent could be an excellent fit for you. Our agency specializes in providing a range of insurance and financial service products tailored to meet our clients' needs.Key ResponsibilitiesBuild and maintain strong customer...

  • Client Support Specialist

    2 weeks ago

    Grapevine, Texas, United States Randstad North America, Inc. Full time

    Position Overview:We are seeking a dedicated Customer Service professional who thrives in a collaborative environment. This role is essential in ensuring customer satisfaction and effective communication within the logistics sector.Key Responsibilities:- Provide exceptional support to clients, addressing inquiries and resolving issues promptly.- Collaborate...

  • Echo Imaging Specialist

    2 weeks ago

    Grapevine, Texas, United States IntellaPro Full time

    IntellaPro is currently looking for a per diem / prn Echo Imaging Specialist to join our team. Position Overview: Specialty: Echo Imaging Specialist Field: Allied Health Professional Employment Type: Per Diem Work Schedule: Flexible 10-hour shifts Role Highlights: - Ongoing opportunities - PRN role with potential for permanent placement About IntellaPro:...

  • IT Support Specialist

    2 weeks ago

    Grapevine, Texas, United States OnTrack Staffing Central Recruiting Team Full time

    Job OverviewPosition Title: IT Support SpecialistLocation: Grapevine, TXWork Schedule and Compensation:Day Shift: 6:45 AM - 3:15 PM, Monday to Friday, $16/hourMid Shift: 11:00 AM - 7:30 PM, Monday to Friday, $16.50/hourRole Summary:The Depot Division is in search of a proficient IT Support Specialist to enhance our team. The ideal candidate will be tasked...

  • Warehouse Operations Specialist

    1 week ago

    Grapevine, Texas, United States OnTrack Staffing Irving, TX Full time

    Job OverviewThe Warehouse Operations Specialist role is essential for executing various tasks within the distribution center. Responsibilities include, but are not limited to:Receiving and shipping goodsInventory management and controlOrder fulfillment and cycle countingQuality assurance and handling returnsManaging designated scrap orders and storageAll...

  • Office Administration Specialist

    1 week ago

    Grapevine, Texas, United States OnTrack Staffing Professional Divison Full time

    Job OverviewWe are looking for an Office Administration Specialist to support our operations. This role involves performing essential clerical and administrative tasks that contribute to the overall efficiency of the organization.Key Responsibilities:Manage incoming phone calls and messagesWelcome and assist visitorsCoordinate with security for visitor...

  • Pharmacy Support Specialist

    5 days ago

    Grapevine, Texas, United States Liberty Software Full time

    Job SummaryWe are seeking a highly skilled and experienced Pharmacy Support Specialist to join our team at Liberty Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our pharmacy clients.Key ResponsibilitiesBuild and Maintain Strong Client Relationships: Develop and...

  • Server Maintenance Specialist

    2 weeks ago

    Grapevine, Texas, United States OnTrack Staffing Irving, TX Full time

    Job OverviewWe are looking for a dedicated Server Maintenance Specialist who will play a crucial role in our operations. The individual will be tasked with the design and execution of computer and information networks.Key Responsibilities:Conduct testing, troubleshooting, and component replacement on servers.Inspect, repair, and diagnose server issues...

  • Pharmacy Client Relations Manager

    2 weeks ago

    Grapevine, Texas, United States Liberty Software Full time

    Job OverviewLiberty Software is in search of a Pharmacy Client Relations Manager to oversee Account Management. In this pivotal role, you will guide a dedicated team focused on delivering exceptional support to our clientele. If you possess a strong commitment to client engagement, this position is tailored for you.Key Responsibilities:Evaluate, supervise,...

  • Automotive Customer Service Specialist

    7 days ago

    Grapevine, Texas, United States family tire Full time

    Automotive Customer Service SpecialistWe are looking for a dedicated Automotive Customer Service Specialist to become a vital part of our thriving service department. If you possess a robust sales background along with exceptional interpersonal skills, we would like to connect with you. The perfect candidate will excel in building rapport with clients,...

  • Pharmacy Client Relations Manager

    2 weeks ago

    Grapevine, Texas, United States Liberty Software Full time

    Job OverviewLiberty Software is in search of a Pharmacy Client Relations Manager to oversee the operational guidance and daily oversight of their designated Account Management team. This role is crucial in ensuring that all support inquiries, whether through tickets, emails, or phone calls, are addressed promptly and accurately.The Pharmacy Client Relations...

  • Automotive Parts Specialist

    1 week ago

    Grapevine, Texas, United States Principle Auto Full time

    Automotive Parts SpecialistPrinciple Volkswagen of Grapevine is in search of a dedicated Automotive Parts Specialist to enhance our thriving dealership.You are an independent thinker, passionate about addressing challenges and overseeing various tasks in the realm of automotive parts. Your role will encompass:Customer Interaction: Engaging with clients to...

  • Automotive Parts Specialist

    1 week ago

    Grapevine, Texas, United States Volvo of San Antonio Full time

    Volvo of San AntonioAutomotive Parts SpecialistAbout the RoleVolvo of San Antonio is in search of a dedicated Automotive Parts Specialist to enhance our dynamic dealership team. You are a proactive individual who thrives on resolving challenges and juggling multiple tasks simultaneously. You appreciate the importance of established processes while also...

  • Automotive Repair Specialist

    2 weeks ago

    Grapevine, Texas, United States Asbury Automotive Full time

    Automotive Repair Specialist - Asbury Automotive Group About Us Asbury Automotive Group is a leading name in the automotive retail industry, recognized for our commitment to innovation and excellence. We are dedicated to transforming the dealership experience through advanced technologies and a strong focus on customer satisfaction. Our culture is built on...

  • Automotive Repair Specialist

    2 weeks ago

    Grapevine, Texas, United States Asbury Automotive Full time

    Position Overview:As an Automotive Repair Specialist, you will play a crucial role in delivering exceptional service to our clients. Your primary responsibility will be to ensure a remarkable client experience while fostering strong relationships with vehicle owners.Key Responsibilities:1. Diagnose and repair vehicles with integrity and professionalism.2....