IT Support Specialist II

4 weeks ago


New York, New York, United States Weill Cornell Medical College Full time
Job Title: IT Support Specialist II

Job Summary:

We are seeking a highly skilled IT Support Specialist II to join our team at Weill Cornell Medicine. As a key member of our Service Desk, you will provide top-notch technical support to our staff, ensuring that they have the tools and resources they need to succeed.

Responsibilities:

* Provide technical support for all incidents and requests, ensuring that they are resolved according to service level agreements
* Escalate tickets when necessary and monitor phone and ticket queues to ensure best customer experience
* Follow direction of Service Desk Supervisor, Support Services Manager, and other leadership in ITS to achieve the mission of the Service Desk
* Handle calls, chats, and emails as assigned while adhering to the schedule set out by the Service Desk Supervisor and/or Support Services Manager
* Manage all assigned work using ticketing system and log all activities and case updates in a timely and detailed manner

Requirements:

* High School Diploma
* Minimum of Four Years of Phone support of desktops and laptops running MacOS and Windows and experience with mobile device support
* Prior Level 2 or higher level support experience highly desired
* Experience with Service Now for incident, problem, and task management is preferred

What We Offer:

* Competitive salary and benefits package
* Opportunity to work with a world-class academic medical center
* Collaborative and dynamic work environment

How to Apply:

Interested candidates should submit their application, including a cover letter and resume, to [insert contact information]. We look forward to hearing from you

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