IT Support Specialist II
4 weeks ago
Job Summary:
We are seeking a highly skilled IT Support Specialist II to join our team at Weill Cornell Medicine. As a key member of our Service Desk, you will provide top-notch technical support to our staff, ensuring that they have the tools and resources they need to succeed.
Responsibilities:
* Provide technical support for all incidents and requests, ensuring that they are resolved according to service level agreements
* Escalate tickets when necessary and monitor phone and ticket queues to ensure best customer experience
* Follow direction of Service Desk Supervisor, Support Services Manager, and other leadership in ITS to achieve the mission of the Service Desk
* Handle calls, chats, and emails as assigned while adhering to the schedule set out by the Service Desk Supervisor and/or Support Services Manager
* Manage all assigned work using ticketing system and log all activities and case updates in a timely and detailed manner
Requirements:
* High School Diploma
* Minimum of Four Years of Phone support of desktops and laptops running MacOS and Windows and experience with mobile device support
* Prior Level 2 or higher level support experience highly desired
* Experience with Service Now for incident, problem, and task management is preferred
What We Offer:
* Competitive salary and benefits package
* Opportunity to work with a world-class academic medical center
* Collaborative and dynamic work environment
How to Apply:
Interested candidates should submit their application, including a cover letter and resume, to [insert contact information]. We look forward to hearing from you
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