Studio Operations Manager

7 days ago


Seattle, Washington, United States Orangetheory Fitness Full time
Job Summary

The Studio Manager is responsible for overseeing all front-of-house fitness studio operations, leading and developing the sales team, and ensuring a world-class fitness experience for members.

Key Responsibilities
  • Manage and oversee sales staff workflow, driving in-studio contests and incentive programs to achieve sales goals.
  • Ensure proper member check-in, telephone inquiries, guest registration, cash handling, and customer care calls.
  • Provide and maintain the highest level of customer service across all team members and interactions.
  • Uphold and adhere to all studio cleanliness and sanitation standards.
  • Coordinate with the Regional Sales & Ops Manager on social media initiatives, sales drivers, and studio events.
  • Develop a high-energy culture through contests and incentive-based motivation.
Requirements
  • High school diploma or equivalent.
  • Minimum of 2 years of experience in a Manager or Assistant Manager role.
  • Previous sales leadership and customer service experience.
  • Experience working in a quota-bearing structure preferred.
  • Proficient in Microsoft Office.
Benefits and Perks
  • Competitive salary plus bonus potential.
  • Opportunities for advancement.
  • Workout for free.
  • Casual/fitness dress code.
  • Flexible schedule.
  • 401K plan.
  • Dental and vision insurance plans.
  • Other benefits, including supplemental insurance plans and potential PTO benefits and medical insurance.


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