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Operations Manager
2 months ago
The Jewish Federation of Cincinnati is seeking an experienced Operations Manager to support the overall operational needs of the organization. This role will report to the Chief Operations Officer and will also be responsible for managing the Data Systems Administrator.
Key Responsibilities:- Project Management: Provide leadership for the overall direction, coordination, implementation, execution, control, and completion of specific projects ensuring consistency with organizational strategy, commitments, and goals.
- Client Relations: Manage the effort to continuously improve client operations, internally and externally. Establish robust client relationship management practices and systems.
- Grants Management & Development: Manage grant application processes, grant reporting and data management, and work with the M&E team on alignment of metrics.
- Data Systems Management: Manage the Data Systems Administrator, provide customer service and user support related to data operations, customer relations management (CRMs), and/or fundraising platforms, and perform strong qualitative and quantitative analysis and research skills.
- Bachelor's degree required.
- Minimum of 5 years of related work experience.
- Exceptional operational track record: proven ability to create and implement business systems and processes.
- Passion and proven track record for finding multivalent operational problems and challenges in complex businesses, and fixing them.
- Proven ability to create, maintain, and improve technology-enabled client process and procedure that works for clients and for the team that is delivering service.
- Background in developing analytics for systems, process, and their intersections with finance.
- Excellent interpersonal and communication skills, meticulous attention to detail and follow-up.
- Problem-solving and critical thinking skills to develop strategies that help overcome departmental challenges and enhance the organization's performance.
- Self-starter with demonstrated ability to set goals, tasks, and timetables and manage workflow.
- Must be organized, detailed, and have the ability to multi-task.
- Entrepreneurial, can-do attitude.
- Some early morning meetings, evenings, and weekend meetings and events are required.
- Ability to work in and build strong collaborative team, both internally and externally.
- Proven ability to work collaboratively across departments and disciplines to deliver projects focused on delivering excellence to clients.
- Demonstrated ability to establish and meet objectives and performance standards.
- Commitment to the mission of the Jewish Federation of Cincinnati and knowledge of Jewish customs and practices.
- Proficiency in MS Office Suite, and various electronic communication tools. Experience with project management software a plus.
- Robust medical, dental, and vision insurance.
- Talent management & professional development programs and learning opportunities.
- Competitive 401(k) program with company match and additional contribution opportunities.
- Complimentary single membership to the Mayerson JCC Fitness Center + discounts to the onsite caf and spa.
- F.S.A, employer matched H.S.A, life insurance, LegalShield plan, tuition reimbursement, and more.
- Paid Time Off: 15 days' vacation, 12 days of sick, and 10+ paid holidays per year.
- Fun, collaborative, business-casual work environment.
- $75,000- $80,000 annual salary based on experience.