Account Growth Manager
3 weeks ago
About Our Values
We at Breakthrough believe in a set of core values that drive our company's success: Elevate Others, Be Real, Beginners' Mind, Own The Results, Up for the Challenge, Driven, Seeks to Understand the Customer First.
Your Job Summary
We are seeking a proactive and results-oriented Customer Success Manager to lead retention, adoption, and growth initiatives for our mid-tier book of business. This role focuses on customer success, renewal processes, onboarding, and relationship building to ensure satisfaction and long-term value for our customers.
Your Key Responsibilities
This position involves owning a book of business, leading renewal conversations, overseeing onboarding processes, handling support tickets, and monitoring program adoption. You will also be responsible for maintaining clear communication with accounts and following up proactively.
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