Facility Customer Service Representative

2 weeks ago


Macungie, Pennsylvania, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Facility Customer Service Coordinator. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide accurate and timely information to customers regarding our products and services
  • Build and maintain strong relationships with customers to ensure high levels of satisfaction
  • Process and verify customer orders to ensure accuracy and completeness
  • Develop and maintain knowledge of our products and services to provide effective recommendations
  • Act as a liaison between customers, sales representatives, and store staff to ensure seamless communication
  • Ensure compliance with company policies and procedures, including safety and security protocols
  • Assist with the movement and loading of products as needed
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status
  • Must be able to retrieve materials from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 100 lbs occasionally
  • Must have at least one year of work experience in customer service, retail, or sales
Preferred Qualifications
  • Associate degree or higher in Business, Sales, or Marketing
  • At least one year of experience working as a Facility Coordinator
  • At least three years of work experience in customer service, retail, or sales
  • Experience using material handling equipment, such as forklifts and pallet jacks
  • Previous work experience selling paint and paint-related products
  • Prior work experience operating tinting or color matching equipment


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